LICENSE EXPIRATION PROMPT MESSAGE

Hello

Our customer is using Sage 50c Pastel Accounting version 19. 

Their license expired since  31st of May 2022 but they claimed system did not showing any prompts to alert them to start registration process. There are more than 4 users who are logging in on daily basis.

Kindly advise how we can fix or go about it to avoid future inconvenience and also advise how can we confirm the notification box will kick off next time when license is 30 days away to due date.

Your assistance is highly appreciated 

regards