INVOICE NOT ON CUSTOMER LEDGER

SOLVED

An invoice was created for a client but does not appear on the customer ledger. It appears in the "Documents.mdb Header" and not in the "Documents.mdb Lines" Is there a way of recreating this so that the customer statement would have all the invoices on it

  • +1
    verified answer

    Good day,

    Please note that Sage 50 does not have a tool to bring back missing lines. Please check if you are able to reprint the invoice since the header exists. You can also check if the same invoice number was not used in the supplier as a document number. If the customer and the supplier have the same document numbers, Sage consolidates transactions. Run the data integrity and verify the data only and history files.

    Please refer to the link below for further assistance,

    za-kb.sage.com/.../viewsolution.jsp

    Please verify or reply and let us know if the solution provided helped in resolving your query.

    Kind Regards,