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Santos@Beira_MZ

INVOICE DISAPPEARING FROM THE SYSTEM

SOLVED
Posted By

Hello All,

I'm facing a strange Issue on My Sage 50cloud Pastel Partner NFR licence.

One Of Credit Note Created in March just disappeared from the system and I don't know what to do.

I searched for it on the Customer Detailed Ledger, Transaction Audit Trail even on on the Backoffice by running the Control Centre and Documentation i did not manage to find solution.

I do have the physical  Credit Note printed at the time we made it.

PLEASE HELP!!!!

  • +1
    verified answer

    Good day

     

    Please note that one or two reports in Pastel must show that the transaction was processed.  If none of the reports are showing the transaction, it is possible that the credit note was processed,printed and deleted before update or a backup was restored.

    If you are running a multi company package, restore a backup for March to a test folder when the transaction was processed(do not override your current work). View the reports and check if you can find your credit note.  

     

    Kind Regards

  • 0 in reply to Lolo
    Lolo said:

    are showing the transaction, it is possible that the credit note was processed,printed and deleted before update or a backup was restored.

    If you are running a multi company package, restore a backup for March to a test folder when the transaction was processed(do not override your current work). View the reports and check if you can find your credit note.  

     

    Kind Regards

    Thank you Lolo for that, however I have done that and had no solutions. I'm considering that it should have been made using a test environment that was then deleted.

    I'll issue the credit note again!

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