Hi. On Pastel Partner V18 - where can I see sales/customer invoices that were deleted? I know one is not supposed to delete invoices, but Pastel nevertheless allows you to delete it. We had a new staff member, who, when she invoiced wrong, she simply deleted the invoice, resulting in missing invoice numbers from doc number sequence. This creates an audit query off course. Where can I see those doc. numbers that were deleted?I will greatly appreciate advice.Thank you.E.
To view the deleted invoices, you may go to view >customer > Customer Detail Ledger and select the customer which the invoices was made for.
Above is the example
Thank you NtebohelengBut for my query, this does not work. These invoices that were deleted - they were not yet processed. So it was not posted to any customer accounts.The invoice number would be allocated on the processing screen, but not yet updated. A following invoice will be issued and next inv seq no will be allocated. But then, before the invoice is processed/posted, the invoice was deleted, and that number disappears.These invoices does not reflect on the Customer Detail Ledger.Any further advice on where to find, them please?
While Sage 50C Pastel Accounting does allow one to delete customer and supplier documents, these deleted documents have to be updated to the general ledger as deleted documents hence why the document number cannot be reused. These would appear on the detailed ledger.
Please could you kindly advise the exact process followed when deleting these documents?
Please could you also kindly make a copy of the dataset and try to process a document using one of the invoice numbers that were deleted and advise me of the outcome.