Good Morning,

Thank you for your query, this occurs when the desktop experience has not been enabled within Windows.

Please select the version of windows you are running below for the steps to enable/install the desktop experience.

For Windows Server 2008

• https://technet.microsoft.com/en-us/library/bb871632(v=exchg.80).aspx

For Windows Server 2012

• https://blogs.technet.microsoft.com/rmilne/2013/07/11/install-desktop-experience-on-windows-server-2012/

 For Windows Server 2016

•  http://www.davidhill.co/2017/04/install-windows-server-2016-gui-desktop-experience/

Kind Regards

Joanne

Hi Joanne

Thank you so much for this. 

We've forwarded this to the IT department and they said it is installed, however, we still get this message when we want to add our logo to the invoice. 

Any further advise?

Sorry Joanne, ignore the above for now please, IT hasn't restarted the server as stated by Windows!

Really appreciate all your efforts!

Thanks

Sorry Joanne, ignore the above for now please, IT hasn't restarted the server as stated by Windows!

Really appreciate all your efforts!

Thanks