Automation error in SAGE intelligents reports

Hi there,

So when using the intelligence reports in Pastel to extract the Management Pack IFRS i get the following error when the report runs.

I get the same error using Pastel 17/18/19 using different computers.

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  • 0

    Good day

    Please can you log this  with Sage support so that an investigation  can be conducted to assist you resolve this

  • 0 in reply to NateP

    Hi,

    I already did and they came back with the following fix which works:

    Add the Common Files Folder to the Trusted Sites

    Open a blank Excel file

    Click on File > Options > Trust Center > Trust Center Settings > Trusted Locations > Add new location > Browse to 'C:\Program Files (x86)\Common Files'

    Click on OK

    Click on 'Subfolders of this location are also trusted'

    Click on OK

    Verify if the Report Designer Add-In (Custom Task Pane Helper) and the BI Generator Add-In are enabled through the Excel > Options > Add-Ins menu

Reply
  • 0 in reply to NateP

    Hi,

    I already did and they came back with the following fix which works:

    Add the Common Files Folder to the Trusted Sites

    Open a blank Excel file

    Click on File > Options > Trust Center > Trust Center Settings > Trusted Locations > Add new location > Browse to 'C:\Program Files (x86)\Common Files'

    Click on OK

    Click on 'Subfolders of this location are also trusted'

    Click on OK

    Verify if the Report Designer Add-In (Custom Task Pane Helper) and the BI Generator Add-In are enabled through the Excel > Options > Add-Ins menu

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