Good Morning,
We are experiencing technical difficulties with our telephone lines. Our IT team is investigating this as a matter of urgency. We will provide feedback as soon as possible.
In the meantime we have agents standing by to assist you with any questions posted on Sage City or alternatively feel free to make use of our self-help channels.
Online Help Center
This is where our help files on how Sage 50cloud Pastel works, where we share our monthly Newsflash and where you can gain access to registration and installation information.
Sage Pastel Knowledge Base
The Knowledge Base provides documentation with proposed solutions to errors that you may encounter. You will require a valid cover contact, your base serial number and customer number to login.
Once logged in select Sage Pastel Accounting on the left – hand side of the screen. Select the search field to search for your article.
Customer Portal
The Customer Portal provides access to log a support query, register your product, upload data for data fixes as well as access to the latest install links to ensure your software is on the latest version/ build.
You will need your Base Serial Number and Customer Number to access the Customer Zone.
Reseller Portal
The Reseller Portal is dedicated to our Business Partners and used to access specific functions only made available to our Business Partners.
We apologize for any inconvenience caused.