Good Morning community,

Every month we go through our system and check what caused the most calls. We then take this information and create Knowledgebase articles and videos so that you do not need to hold on the line for support. We also add our interactive infographic which lists the top 10 issues and FAQ's on out monthly Newsflash. To view the infographic Click Here.

During Year-end we will be releasing the weekly top 10 demand drivers.

22-26 of March we found the below trending topics:

Click on KB article to open the Knowledgebase article or Video to be rerouted to YouTube to watch the video.

1. Pervasive/status error 94 - KB article| Video
2. Process Year End – KB article| Video
3. Error code 20 - KB article| Video
4. Year-end run in wrong company – KB article| Video
5. Status error 161 - KB article| Video
6. Open Batches Detected - KB article| Video
7. Status error 116 - KB article| Video
8. Status 12 file xxx when running Year-end - KB article
9. Periods incorrect after running Year end - KB article| Video
10. Server is not registered or registration code has been entered incorrectly - KB article| Video

15-19 of March we found the below trending topics:

Click on KB article to open the Knowledgebase article or Video to be rerouted to YouTube to watch the video.

1. Pervasive/status error 94 - KB article| Video
2. Server is not registered or registration code has been entered incorrectly - KB article| Video
3. Error code 20 - KB article| Video
4. Process Year End – KB article| Video
5. Status error 161 - KB article| Video
6. Open Batches Detected - KB article| Video
7. Status error 116 - KB article| Video
8. Pastel is in view only - KB article| Video
9. Year-end incorrect SQL POS and Debtors Manager - KB article| Video
10. One or more Bank Manager components are missing - KB article| Video

8-12 of March we found the below trending topics:

Click on KB article to open the Knowledgebase article or Video to be rerouted to YouTube to watch the video.

1. How do I process the Year-end – KB article| Video
2. "Open Batches Detected" error message - KB article| Video
3. Pervasive/status error 94 - KB article| Video
4. Status error 116 - KB article| Video
5. Status error 161 - KB article| Video
6. Error code 20 - KB article| Video
7. Server is not registered or registration code entered incorrectly - KB article| Video
8. Pastel is in view only mode/ I am only able to select some of the menu options like view - KB article| Video
9. Year-end has been run in the wrong company - KB article| Video
10. My periods are incorrect after running the Year-end - KB article| Video

Kind Regards

Sage 50cloud Pastel Support.