Sage uses certain information (such as ‘payment reference’) to connect your payments received to your customer account. An incorrect payment reference or payment to the incorrect bank account will significantly delay payment allocation to your customer account.

There are three things you need to do when making a payment to Sage, this will ensure timeous and accurate payment allocations:

1. When payment is made to Sage, the bank details reflected on the Invoice or Statement must be used.
2. Your unique Customer Reference/Account number or invoice number must be used as the reference for the payment, “payment reference’.
3. Proof of payment must be sent to [email protected] with the Subject: Proof of Payment and your Site code.