REMOVING PAYRUNS & ADDING ADDITIONAL PAYRUNS

Hello,

I like the new look, however I have two MAJOR problems:

  1. REMOVING PAYRUNS - Further to the new look, it appears that the option to remove pay-runs has been removed. As we speak I have a challenge correcting year to date values with a case where the payslip YTD values do not match with P9 Forms. How do I rectify this problem without removing the previous pay run? Please help.
  2. ADDITIONAL PAYRUN - It appears I cannot create an additional pay run without creating a new pay group. Yet again, I cannot create a new pay group with employees already added into the default pay group. Please help

Regards,

David

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    Good day

    Please email me the below details so that we can Investigate: 

        • Site Cde
        • Description of Query
        • Company Name
        • Cycle
        • Employee in Question
        • Attach Screen Shots if possible
        • Granted Access

     

    Please may you grant me Support Access so that I can investigate this quickly.

    To grant Support Access - click on your name/email address in the top right hand corner of the black bar, click on Manage Accounts, click on the Support tab and then click on the Grant Access button in the bottom left hand side of your screen.

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    Regards, 
    Luanne

    P.S. Please could you kindly verify and let us know that this solution worked. You can do this by marking this reply as a Verified answer so that the rest of the Community can benefit from this.

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  • 0

    Good day

    Please email me the below details so that we can Investigate: 

        • Site Cde
        • Description of Query
        • Company Name
        • Cycle
        • Employee in Question
        • Attach Screen Shots if possible
        • Granted Access

     

    Please may you grant me Support Access so that I can investigate this quickly.

    To grant Support Access - click on your name/email address in the top right hand corner of the black bar, click on Manage Accounts, click on the Support tab and then click on the Grant Access button in the bottom left hand side of your screen.

     Email to [email protected]

    Regards, 
    Luanne

    P.S. Please could you kindly verify and let us know that this solution worked. You can do this by marking this reply as a Verified answer so that the rest of the Community can benefit from this.

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