Hi SANPMC,

Kindly advise if you are using Sage Business Cloud Payroll or Sage Pastel Payroll & HR?

Error code 13 isn't an error that we receive on Sage Business Cloud Payroll - if you are on Sage Pastel Payroll & HR please let us know so we can move your query to the correct group.

Please check this Post on the Sage Pastel Payroll Advantage page regarding this exact error message:

Error 13