• Sage Business Cloud Accounting Down again!

    Once again Sage is down and it is impacting our businesses.
    I want a refund of the fees that I have already paid as the service I have paid for has certainly not been delivered again.

    Every time the Sage systems go down and I am unable to do my work, it…

  • How do you get real support?

    I'm not sure how this company operates but it seems impossible to get actual support. If you call in, you stay on a queue forever. I was directed here for support. Their system dies during month end so perhaps they should offer a subscription for a partially…

  • Supplier Invoices

    Good day 

    When printing a invoice the company logo does not appear on the invoice but on the preview it do show. Please assist  

  • Vat Report Sales does not correspond with Trail balance Sales

    Our auditor contacted me to ask why we over paid SARS

    I then figured out that the VAT Report shows we generated more sales (invoices) than the Trial Balance, with quite a significant amount, how is this possible?

    So it seems like we made excessive VAT…

  • Sage Accounting Down Again? 07/09 @ 13h00

    Is Sage seriously down again? I can't even reach the home page to log in:

    This site can’t be reached

    www.accounting.sageone.co.za took too long to respond.

    What is happening? It's the 7th of the month and we are all trying desperately to run…

  • ERROR 522

    Well Sage what now.

    First the Time sheets that could not import and now Error 522.

    Please can we get feedback on when we will be back up and running. 

  • Time Tracking

    Good day 

    We are unable to import our monthly time sheets and Your Call center is no help.

    Please assist 

  • DRAFT Tax Invoices processed but not showing in Customer Transactions?

    ISSUE: I have just processed 6 x Recurring Customer Invoices under "Draft Invoices". I did this by viewin the draft invoices and selecting "Process Tax Invoices". The "last run" date is now 01/09/2021 and they have disappeared from the "View Draft Invoices…

  • Email server

    Good morning, Anyone else experiencing email issues. I cc myself in all emails sent out from Sageone but I am not receiving any. Are the servers down?


    I am looking out for a reseller since Sage Kenya office is just unresponsive and I need to acquire Sage Cloud Accounting to shift from Sage partner.

    Any leads will be highly appreciated

  • Supplier Purchase Orders not sending

    Today's problem is that any Supplier Purchase Orders we send are not sending.

    Is there a problem?
    When will it be fixed?

  • Insequential sales invoices

    I have reviewed a sales dump and noticed that the Sales invoice numbers are not sequential , ie skip a number and at times even more. What could be the reason, is this normal. How would i go about checking the intergrity of the sales and stock moveme…

  • Unable to edit client info due to a lockdown date that was set?

    What do we do where clients invoicing details have changed, you edit the details but when trying to save the details the error message "A Lockdown Date has been set. No transactions can be processed or edited with a date up to and including 29/02…

  • Download/Install Error - Accounting Custom Layout Designer for Windows

    I have been trying to Install Accounting Custom Layout Designer for Windows for the past month to adjust our invoicing templates but having absolutely no luck, even after a long email thread with support agent as well as a lengthy online live chat with…

  • Journal Entry Processing

    What is the procedure to use bank account to settle office expense in journal entry transaction.

    Kindly assist in this regard.


  • Feedback

    Has anyone received any feedback as to why Sage is offline? Its now been down for well over an hour.

  • Adjusting average cost of a SERVICE item

    Good day,

    I am struggling to adjust the average cost of a service item to zero.

    It wont allow adjustment on the usual item adjustment screen - assuming because it is a service item, and not a physical item.

    Please assist asap?

  • Website problems

    Some of the functions doesn't load completely. I cant access my customers. Please help...

  • VAT on Bad Debts

    I have done some bad debt write offs on customers but have noticed the vat calculation on the vat report is using 7.66% instead of 15%

    does anyone know why this is?

  • POPI Act - Protection of Personal Information Act (South Africa)

    To: Sage Directors

    I have e-mailed your company secretary requesting confirmation that Sage is compliant with the POPI Act and that Sage provide me with the necessary documentation confirming such compliance. Unfortunately (I am not really surprised.…

  • System errors today 23/02 when generating customer tax invoices

    Is anyone else getting multiple errors when trying to capture on Sage today?

    "We are sorry to have to tell you this, but you have just experienced an error."

    "Access denied"

    And extremely slow to load.

    Are we in for anther round of…






  • Online quotes not updating on Sage Accounting

    I have sent this mail on Friday to Katherine.  We have an online store linked to Sage Cloud Accounting but the sales on the online store is not updating the quotes on Sage Accounting.  The last update store ref is 2380.  We are this morning on Store ref…

  • I think sorry isn't good enough SAGE. No more excuses, we rely and PAY for your uninterrupted service!

    We really need a real explanation as to the problem here and a time frame from senior management as to when this service will be 100% functional again.

    Someone needs to be held accountable to the constant let downs and break down of service.

    We need some…

  • SageOne still cant process any invoices.

    SageOne still cant process any invoices. How must we process invoices and control stock. How must a business function?