• Cannot verify my banking credentials

    When I try to update/verify my banking credentials (for Standard Bank) I keep getting this error message. I have been since the day the bank stopped refreshing.

    I've just about had it with Sage and it's endless problems. I might as well purchase another…

  • Opening Balances with Trade Payables/Receivables

    Hi

    I am new to Sage Accounting and trying to open balances for the GL accounts.

    I can go in each account and choose a date and amount for each GL account I have created.

    However, how do I open balances for Trade Payables/Receivables being System accounts…

  • Change of email address for service notifications

    Good day

    I have changed my email address. I was able to update the profile within Sage Cloud accounting, but I see that service notifications are still going to my old email.

    How do I change this? I have logged into Sagecity and am unable to change the…

  • Supplier Invoices

    Good day 

    When printing a invoice the company logo does not appear on the invoice but on the preview it do show. Please assist  

  • Upgrade of Accounting Standard to Accounting Standard plus payroll

    Hi,

    How can I upgrade from Sage Accounting Standard to Sage Accounting Standard plus payroll?

    The upgrade option does not allow me to do the package upgrade only to add modules

  • ERROR 522

    Well Sage what now.

    First the Time sheets that could not import and now Error 522.

    Please can we get feedback on when we will be back up and running. 

  • Time Tracking

    Good day 

    We are unable to import our monthly time sheets and Your Call center is no help.

    Please assist 

  • Dropdown list not in alphabetical order in bank transactions

    Hi there,

    I find that the Dropdown list of my Customers / Suppliers or Accounts are not in alphabetical order when I want to select the account in the bank transactions.

    Is this list guided by any Sorting I might have in my Customer list or is there a…

  • Debtors Management / Debt Control

    Hi, I am looking at debt collection programs and saw I can add it on to my Sage account. This is for one of my clients. I need to know the following; 1, how do I get it added on? 2, How much will it cost to be added on? is there a monthly fee or once…

  • OUTSTANDING INVOICE FOR SAGE ONE RENEWAL HD13754575

    Good Day

    I have requested my invoice for my online renewal a number of times.  Automated response states 'Email sent'.  This unfortunately is not the case.  I have also emailed Sage Support, with no resolution.  Please just email me my invoice for…

  • Reporting

    Hi everyone,

    1.  We are not happy with the standard Customer reports in Sage 

    I have had a look at Sage Intelligence reporting, but this only reports on the financials (Profit & loss and the Balance sheet) in various lay-outs - nothing on sub-modules such…

  • Sage One API Invoice Lines Required Error

    I am having a problem with the Sage One API when trying to send an invoice to Sage. It keeps telling me the invoice lines are required.

    They are definitely there. A form dump to JSON yields the exact same JSON structure from the API documentation. The…

  • VAT201 - VAT PAYABLE

    Good afternoon, I have sent this request to Sage numerous times, and no response has been received.

    When viewing my VAT returns listing screen my VAT amount payable is correct. When viewing the VAT201 it is incorrect. When viewing my VAT Report it matches…

  • Accounting registration Expired - payments made automatically - need URGENT access!!

    Hi

    Our account is paid monthly via a Credit Card that is still valid.

    BUT getting the following error ...

    Please respond to my emails!!!

  • Unable to edit client info due to a lockdown date that was set?

    What do we do where clients invoicing details have changed, you edit the details but when trying to save the details the error message "A Lockdown Date has been set. No transactions can be processed or edited with a date up to and including 29/02…

  • Download/Install Error - Accounting Custom Layout Designer for Windows

    I have been trying to Install Accounting Custom Layout Designer for Windows for the past month to adjust our invoicing templates but having absolutely no luck, even after a long email thread with support agent as well as a lengthy online live chat with…

  • Urgently need to contact Sage One Accounting's Management

    We have been experiencing problems to import 1 of our biggest clients’ 2020 & 2021’s GL in Sage One Accounting, into CaseWare, since January 2021 already. This was originally a Pastel client, before converting to Sage One. It used to work…

  • Analysis Codes

    1. Can the use of analysis codes be forced in Sage One?

    2. SOMEWHERE I missed a transaction valued at R103 (or maybe more adding up to that amount).  How can I print a report to show me which transaction have NOT been allocated to a specific analysis code…

  • ENCRYPTED INVOICES FOR SIGNING

    Hello!

    I know that the sales invoices and quotes need to be 'secured' for editing purposes, but more and more clients are signing electronically and obviously the encryption doesn't allow for that.

    Just want to know if this is a query you…

  • Customer Reports Errors

    Morning,

    Since the last major glitch in the system a couple of months ago, every month there seem to be something new you cant do in the system.

    For a while now , we have been unable to do a customer statement run without it giving an unexpected error…

  • How to add borders to body of invoice.

    Good day

    Please can you assist. I'm trying to customize the invoice template to look like the template that was used in Pastel where there is borders around the invoice detail

    Regards

  • Feedback

    Has anyone received any feedback as to why Sage is offline? Its now been down for well over an hour.

  • GUI Optimization - Updating Customer Information

    I'd like to make suggestions to Optimize the GUI

    1. [Add] to Process Quote Screen -- Option to add/overnight "Delivery Address" to Customer Info when Quote is saved

    2. [Add] to Customer Edit Screen
    -- Button "Save & Add Quote"…

  • Customising the customer Balances Outstanding report

    Good day 

    I need help with Customising the customer Balances Outstanding report from 120 days to 365 Days.

    Please advise how would I do that?

    Thanks.

  • REFUND YOUR CLIENTS FOR YOUR ISSUE

    DEAR SAGE 

    YOUR SERVICES THE PAST MONTH IS GETTING WORSE THAN WORST.......

    HOW WILL YOU FEEL IF WE DON'T PAY YOU? YOU WILL NOT FEEL IT AS YOU ARE A MILLION DOLLAR COMPANY......

    GET YOUR ACT TOGETHER.....