Hello Sage Community

Nedbank has discontinued their old banking platform and have requested all users to sign up onto their new platform. If you have moved onto the new banking platform, you will need to deactivate the old Nedbank Bank Feed and activate…

Hello Sage Community

We have been notified by our third-party service provider that the Nedbank online banking site has introduced an intermediate page where customers are required to accept the new Terms and Conditions. This is preventing the service…

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ISSUE RESOLVED
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We are currently investigating a connection issue between Sage Accounting and Sage Bank Feeds. This issue will affect new on-boards, update of credentials and…

We've put together a consolidated list of the common questions and provided guidance and answers to each.

Click on each for further detail.

• Re-Enter Credentials or Sage Bank Feed Account requires authorization
  
  
• Sorry, we are unable to process your…

I have successfully connected my account and transactions have started pulling through, but I am missing a few transactions from when I linked the account, or they are not up to date. Why is this happening?

• If you find that you have missing transactions…

I have selected to manually refresh my transactions, but they do not pull through when I attempt to manually refresh or fetch them. What could be the problem?

• We currently do not provide for the option to manually refresh your transactions through Yodlee…

I don't see my most recent transactions. What could be the problem?

• Yodlee syncs with your bank account once per day to pull any new and processed transactions.
  
  
• Sage Bank Feeds then syncs with Yodlee at three scheduled intervals during the day…

When I try to link a bank account, I get an error message saying "We are unable to process your request." What is the problem?

• If you are an Apple and Safari user, please download the Google Chrome browser, and log into Sage Accounting using…

Despite successfully linking my bank account to Sage Bank Feeds previously, I am now being asked to re-enter the credentials for my account. Why is this happening?

• It is a standard message that appears when a multi-factor authentication bank account…

At Sage, we’re committed to helping your business thrive by providing you with software that continues to support your business. And now, more than ever, has it highlighted the importance of always being in control and connected to your business with…