• Duplicated Bank Feeds

    Good day 

    We have been experiencing duplicated bank import feeds for weeks now. Its not every day but its becoming a real inconvenience having to fix it over and over again. 

    Please assist as soon as possible.

    Many thanks

    Audrey Makan


    Dear Sage City

    Do I have a duty towards my customers if someone not only gained illegal access to their personal information but also changed it. This happened in June and Sage can still not explain who did it and how they gained access to sage and there…

  • Supplier Invoices - Report does not load

    I have been trying to run the Supplier Invoices Report.  I draw this report every week in order to prepare payments.

    Does anyone else have the same problem?  How can we solve this?

  • Allocating Supplier payments with discount

    Good day, 

    I have been struggling with allocating supplier payments with a settlement discount. When I allocate, I select the invoices that I am paying, but the discount is not allocated to the invoices. 

    Do I do this manually or is there a faster way…

  • Exporting Quotes


    We need to process about 120 quotes using Sage One Accounting

    Is there a way to process 1 quote and then export this, so that we can complete the other 119 quotes in Excel and then import into Sage again?

  • Customer Statement Run - excluding (current) zero balances?

    Hi there

    I am sending Customer Statements dated 30/09/2022 and selecting to exclude customers with zero balances, but Sage is of course looking at the account balance of my statement date. I have customers that have since paid i.e. their account balance…

  • [UPDATED] - Major Outage Reported - Sage Accounting Timing Out (Error 504) and now also Error 503...

    UPDATE AS @ 14/09/22 13H36

    It's all shirts and goggles until someone goggles and shirts. All jokes aside, looks like we are out of luck - Major Outage reported on Sage City:



    Anyone else experiencing major errors…

  • Bank Feeds - General

    Dear Sage

    Why do the bank feeds keep disconnecting?

    It is counterproductive for us especially when we rely on our clients to link these for us

    Is there in issue as this is the 2nd month now in my portfolio that i find this to be happening

    The connection…

  • Sage Slow

    Good day. Sage is extremely slow and times out... can anybody help with this?

  • Supplier processing

    Good day, 

    We have recently moved Pastel Partner (PP) to Sage Accounting (SA). In PP, we had outstanding PO and GRN (linked to when creating a supplier invoice). These did not convert when our conversion was done, only the tax invoices were converted. 


  • Reallocation from Opening Balance and VAT adjustment account


    I passed a year end VAT adjustment journal as the shareholder paid for the VAT in their personal capacity

    The entry went against the "Opening Balance and VAT adjustment" account

    I now need to reallocate this to their loan account

    PS this…

  • Item Adjustment

    Hi everyone,

    We have started a fresh in Jan1 2022 to Sage accounting with all opening balances from 2021.

    When we entered the inventory opening balances total values of each item were entered correctly but the quantities were duplicated for some reason…

  • Cash Invoice on Sage Acccounting

    Good Morning,

    I have a query - I have a coffee shop and I am trying to capture the sales invoices for the day (Cash sales).

    I cannot have a option to capture a cash sale directly to a cash customer (GL Account) and affect my inventory as well.

    I had…

  • Accounting Intelligence Reporting Not Working

    Hi All,

    I work for a group of companies all of which are on Sage One Accounting.

    When I enter into Accounting Intelligence Reporting and Upload my company data only the following reports work - Financial Management Pack, Dashboard Accounting, Financial…

  • Customer Tax Invoices not update

    Unable to edit a customer tax invoice by deleting items. It keeps loading. after retrying more than 10 times without any change, when it eventually deletes the item entries, the hours under 'Time Entries, Invoice time' increase dramatically, i.e from…

  • link from Sage to Excel

    Good morning 

    Currently Sage accounting cant link the Sales Orders with the purchase orders. I would like to do it in excel.

    Is there a way to set-up at link to excel with only refreshing the sheet?

    Thanks for the advise in advance 

  • How to rename custom invoice templates using Custom Layout Designer / Sage Company Settings?


    Does anyone know how to / if it's possible to rename custom-designed invoice templates (built using the Custom Layout Designer Add-on)? I don't see an option in the layout designer other than save as, & you can't do anything except select from a drop…

  • Sage Business Cloud Accounting Scheduled Maintenance | 17 February 2022

    Sage Accounting will be unavailable from 20:00 to 23:30 on Thursday, 17 February 2022 as we undertake important system maintenance.

    You will be unable to access Sage Accounting during these times.

    We sincerely apologise for the inconvenience this may cause…

  • FYI Sage development team - you have made a server-wide BOOBOO

    Support, please escalate this to your development team:

    At around 15h00 today (27/01/2022) someone pushed a button and activated multi-currency features for everyone, or removed the incorrect restrictions in the back end. This means that many / all of…

  • Bank Feed Review - Suppliers No VAT default


    Why is it that some of my suppliers on the Banking review page, have VAT set as a default NO VAT which cannot be changed? I have checked the suppliers accounts and they are set to standard VAT and they all have their VAT numbers in place.

  • Introducing the new Sage Mobile App

    Get Sage Accounting in the palm of your hand with the new and improved Sage Accounting Mobile App.

    Running your business has never been this easy or secure! Just because you’re on the go doesn’t mean your business should stop moving. 


  • Journal

    Hi All 

    I need to process adjusting journal entries from the auditors, however I am unable to input any system accounts,  e.g. Vat Payable, Trade Payable, Trade Receivables. 

    How do I go around this? 

    Please assist. 

  • We're sorry to have to tell you that SAGE ONLINE is once again OFFLINE

    Is it just me or is the Product which they call SAGE ONLINE a bit of tongue in cheek false advertising because whenever one of their "genius" Software developers run updates/ maintenance- the whole system comes crashing down?! More often than not- when…

  • Spam / Malware Emails


    One of my clients received an email which looks like a Sage Invoice with all the "correct" fields in - however the attachment is .xlsm file - which my antivirus blocked from opening up, Is it possible that someone has hacked the person whose Sage…