• System errors today 23/02 when generating customer tax invoices

    Is anyone else getting multiple errors when trying to capture on Sage today?

    "We are sorry to have to tell you this, but you have just experienced an error."

    "Access denied"

    And extremely slow to load.

    Are we in for anther round of…

  • The Trade Receivables System account on my trial Balance Report does not balance with the Customers Balances - Days Outstanding report

    The Trade Receivables System account on my trial Balance Report does not balance with the Customers Balances - Days Outstanding report. Where to I start looking for this difference?
    There were no opening balances.

  • REFUND YOUR CLIENTS FOR YOUR ISSUE

    DEAR SAGE 

    YOUR SERVICES THE PAST MONTH IS GETTING WORSE THAN WORST.......

    HOW WILL YOU FEEL IF WE DON'T PAY YOU? YOU WILL NOT FEEL IT AS YOU ARE A MILLION DOLLAR COMPANY......

    GET YOUR ACT TOGETHER.....

  • Accountants and Clients needs re-assurance and answers. Hoping it will go away will not work

    Dear Sage, As an accountant, you cannot just sit back and hope that the problem goes away without a proper discussion. As accountants, we are stakeholders in the accounting platform business and believe that accountants can make a huge impact should we…

  • I think sorry isn't good enough SAGE. No more excuses, we rely and PAY for your uninterrupted service!

    We really need a real explanation as to the problem here and a time frame from senior management as to when this service will be 100% functional again.

    Someone needs to be held accountable to the constant let downs and break down of service.

    We need some…

  • SageOne still cant process any invoices.

    SageOne still cant process any invoices. How must we process invoices and control stock. How must a business function?

  • Update required

    Hi 

    May we please have an update, the last update was posted over 6 hours ago.
    Please, more regular updates will put our minds at ease. This guessing game of whether the system is working now or not is just causing more anger.

    Is it unreasonable for us…

  • Sage Down for 8 Days

    Sage  Rage

    • 8 days unavailability! This is beyond ridiculous!

    The mills of God grind slowly, the mills of Sage grind exceedingly slower!

    • With any upgrade, does one not have a backup or fall back if the new system or upgrade does not work? Pathetic to be offline…
  • Issues Issues Issues

    Oh my gosh Sage, I am sure that you lost your top IT employee and now you left with this....

    Customers complaining non stop, and no end in sight to getting things right???

    How do i get my data off this pathetic excuse for a accounting solution so I can…

  • Sage Accounting Speed and Login Challenges (to only mention a few) - 18/01/2021 #onceagain #SAGEincompetence

    We have yet to receive an update and hours has passed. Once again SAGE shows to their clients that they are incompetent. :( 

  • FNB Bank Feed with existing account

    I recently signed up for a trial and tested everything I wanted to in detail, including adding my bank feed.

    I have subsequently deleted that company and started a new one with the same name. I am battling to add the first account to the feed again.…

  • Anyone else having issues generating customer tax invoices? Page times out

    We have been unable to generate customer tax invoices via the "Add tax invoice" function for 2 days now. When entering the customer name, or selecting from the list, the customer lookup in the background gets stuck and never resolves to bring the info…

  • Support Notification | Bank Feeds

    Note: Last Updated 07/04/2020

    We have been notified by our 3rd party bank feed provider of the following:

    Capitec Bank:

    Capitec SA site introduced an intermediate page to accept the Terms and Conditions (screenshot below). 

    Please accept the Terms and…

  • Support Notification | Nedbank Bank Feeds

    We have been notified by our 3rd party bank feed provider that Nedbank feeds are operational.

    Our recommendation is to update your login details and thereafter refresh the bank feeds.

    If the error persists (Status Code: 412) after updating login details…

  • Add / Edit Customer - ERRORs!

    Adding and editing Customers ...

    Getting the following errors almost continually ... !!!!

    We are sorry to have to tell you this, but you have just experienced an error.

    What's happening???

  • Has the web site/system crashed?

    Was having report issues - now CANNOT LOGIN?

    Getting:   

                  We are sorry to have to tell you this, but you have just experienced an error.

    I have eMailed [email protected],

    BUT DON'T EXPECT A RESPONSE BEFORE AT LEAST 2 to 3 WEEKS…

  • Customer Statements Error

    If you are trying to view or send out statements in Sage Accounting and get an error (“We are sorry to have to tell you this, but you have just experienced an error”) there is some troubleshooting which can be done to help you get those statements out…