• We’ve made it easier to get in touch

    Dear Community

    Thank you for sharing your feedback around the challenges you’ve had phoning Sage. We’re delighted to announce that we now have a single number for you to call, to best find the team you need to talk to!

    Our new line is open…

  • The Ultimate Guide to Invoicing

    Dear Community, 

    Do you have any invoicing tips would you like to share with your peers on Sage City? You can help other community members become invoicing experts today!

    Share your cool ideas and the tools you use to minimize the risk of entering a negative…

  • Launch of the New Sage Business Cloud Accounting Customer Portal




    As part of our drive to simplify the way we do business, we are excited to announce the launch of the Sage Business Cloud Accounting Customer Portal, the newest addition to our Customer Portals. 

    You can now easily access your invoices, statements, view…

  • Sage Business Cloud Accounting Scheduled Maintenance | 5 July 2022

    Sage Accounting will be undergoing important system maintenance on Tuesday, 5 July 2022 for 6 hours between 18:00 and 00:00.

    Please note that you will not be able to access Sage Accounting during this time.

    We apologise for any inconvenience this may cause…

  • Sage Business Cloud Accounting Scheduled Maintenance | 17 February 2022

    Sage Accounting will be unavailable from 20:00 to 23:30 on Thursday, 17 February 2022 as we undertake important system maintenance.

    You will be unable to access Sage Accounting during these times.

    We sincerely apologise for the inconvenience this may cause…

  • Sage Business Cloud Accounting | Important Service Update | 15/12/2021

    Dear Customers 

    On Saturday 11 December, we carried out a planned migration of our Sage Business Cloud Accounting data center to AWS. 

    Despite extensive preparation and testing by our teams, on Monday, under peak load, we experienced capacity challenges…

  • SBCA | Service Notice | 14&15/12/2021

    We understand that some Sage Business Cloud Accounting customers are experiencing slow response rates and delays in seeing data created on the service. Please note that the data is being captured and there should be no need to duplicate the records.

    We…

  • Extended hours on Live Chat and Email support

    We have extended our chat and email support hours for Sage Business Cloud Accounting.

     New hours:         Mon to Thu 08:00 – 19:00

                                 Fri 08:00 – 16:00

    Your business is important to us and we’d like to be there when you need us!

  • Sage Accounting POPIA Updates

    Dear Sage Community

    At Sage, we’re committed to helping your business thrive by providing you with software that continues to support your business.

    The Protection of Personal Information Act (POPIA) went into effective from 1 July 2021 and in the…

  • Support Notification | Upcoming Release (Passwords)

    Dear Customer,

    In order to improve the personal information management of our users, Sage Accounting will be updating users’ password requirements.

    The following changes will be made:

    • The minimum length of passwords will be increased from 6 to
  • Sage and FNB launch Direct Bank Feeds

    Your business can now automate its FNB business banking account transactions to feed directly into Sage Accounting software via a secure and convenient API service. This is the very first banking service integration of its kind in South Africa between…

  • Sage Accounting | Free Training on Sage University

    Whether you on a trial version or recently purchased Sage Accounting, our complementary training offers you an excellent starting point to be successful with Sage Accounting. Get started today!

    You can enroll wherever you are, whenever you want to and…

  • Sage Bank Feeds - Common Questions

    We've put together a consolidated list of the common questions and provided guidance and answers to each.

    Click on each for further detail.

  • Sage Bank Feeds - Missing transactions or transactions are not up to date.

    I have successfully connected my account and transactions have started pulling through, but I am missing a few transactions from when I linked the account, or they are not up to date. Why is this happening?

    • If you find that you have missing transactions…
  • Sage Bank Feeds - Manually refreshing transactions

    I have selected to manually refresh my transactions, but they do not pull through when I attempt to manually refresh or fetch them. What could be the problem?

    • We currently do not provide for the option to manually refresh your transactions through Yodlee…
  • Sage Bank Feeds - Cannot see most recent transactions

    I don't see my most recent transactions. What could be the problem?

    • Yodlee syncs with your bank account once per day to pull any new and processed transactions.

    • Sage Bank Feeds then syncs with Yodlee at three scheduled intervals during the day…
  • Sage Bank Feeds - Sorry, we are unable to process your request

    When I try to link a bank account, I get an error message saying "We are unable to process your request." What is the problem?

    • If you are an Apple and Safari user, please download the Google Chrome browser, and log into Sage Accounting using…
  • Sage Banking Cloud - Re-Enter Credentials or Sage Bank Feed Account requires authorization

    Despite successfully linking my bank account to Sage Bank Feeds previously, I am now being asked to re-enter the credentials for my account. Why is this happening?

    • It is a standard message that appears when a multi-factor authentication bank account…
  • Product Update | Sage Accounting Release 4.3.0 - 05/11/2020

    At Sage, we’re committed to helping your business thrive by providing you with software that continues to support your business. And now, more than ever, has it highlighted the importance of always being in control and connected to your business with…

  • Scheduled Downtime: Thursday, 05 November 2020 from 02:00 A.M - 06:00 A.M

    We have scheduled downtime for an application upgrade that will be carried out on Thursday, 5 November 2020 starting at 02:00 until 06:00.

    Maintenance will take approximately 4 hours to complete. During this time, the Sage Business Cloud Accounting website…

  • Maintenance Scheduled: Friday, 09 October 2020 from 20:00 - 22:00

    We have scheduled maintenance that will be carried out on Friday, 9 October 2020 starting at 20:00 until 22:00.

    Maintenance will take approximately 2 hours to complete. During this time, the Sage Business Cloud Accounting website and API will not be available…

  • Sage Accounting Newsflash - September 2020

    Hello Sage Community 

    Don’t miss out on the latest news and updates in our monthly newsflash. 

    Check out this month’s edition here - Sage Accounting Newsflash – September 2020

  • Sage Accounting Newsflash - August 2020

    Hello Sage Community 

    Don’t miss out on the latest news and updates in our monthly newsflash. 

    Check out this month’s edition here - Sage Accounting Newsflash - August 2020

    The Sage Accounting Team

  • CakeHR – 6 Month Extended Trial Change

    As you will know, Sage has put a number of resources in place to support businesses during this unprecedented time—including an extended trial offer for CakeHR.

    As businesses start to re-open and adapt to many new ways of working, we’re going to…

  • Pegg – Virtual Assistant

    Say Hello to Pegg

    Imagine having your very own Sage Accounting expert at your fingertips? An expert with round-the-clock availability providing instant answers with the easiest of convenience. Sounds like a distant future, right? Not at Sage. At Sage…