• Sage Accounting POPIA Updates

    Dear Sage Community

    At Sage, we’re committed to helping your business thrive by providing you with software that continues to support your business.

    The Protection of Personal Information Act (POPIA) went into effective from 1 July 2021 and in the…

  • Support Notification | Upcoming Release (Passwords)

    Dear Customer,

    In order to improve the personal information management of our users, Sage Accounting will be updating users’ password requirements.

    The following changes will be made:

    • The minimum length of passwords will be increased from 6 to
  • Sage and FNB launch Direct Bank Feeds

    Your business can now automate its FNB business banking account transactions to feed directly into Sage Accounting software via a secure and convenient API service. This is the very first banking service integration of its kind in South Africa between…

  • Sage Accounting | Free Training on Sage University

    Whether you on a trial version or recently purchased Sage Accounting, our complementary training offers you an excellent starting point to be successful with Sage Accounting. Get started today!

    You can enroll wherever you are, whenever you want to and…

  • Sage Bank Feeds - Common Questions

    We've put together a consolidated list of the common questions and provided guidance and answers to each.

    Click on each for further detail.

  • Sage Bank Feeds - Missing transactions or transactions are not up to date.

    I have successfully connected my account and transactions have started pulling through, but I am missing a few transactions from when I linked the account, or they are not up to date. Why is this happening?

    • If you find that you have missing transactions…
  • Sage Bank Feeds - Manually refreshing transactions

    I have selected to manually refresh my transactions, but they do not pull through when I attempt to manually refresh or fetch them. What could be the problem?

    • We currently do not provide for the option to manually refresh your transactions through Yodlee…
  • Sage Bank Feeds - Cannot see most recent transactions

    I don't see my most recent transactions. What could be the problem?

    • Yodlee syncs with your bank account once per day to pull any new and processed transactions.

    • Sage Bank Feeds then syncs with Yodlee at three scheduled intervals during the day…
  • Sage Bank Feeds - Sorry, we are unable to process your request

    When I try to link a bank account, I get an error message saying "We are unable to process your request." What is the problem?

    • If you are an Apple and Safari user, please download the Google Chrome browser, and log into Sage Accounting using…
  • Sage Banking Cloud - Re-Enter Credentials or Sage Bank Feed Account requires authorization

    Despite successfully linking my bank account to Sage Bank Feeds previously, I am now being asked to re-enter the credentials for my account. Why is this happening?

    • It is a standard message that appears when a multi-factor authentication bank account…
  • Product Update | Sage Accounting Release 4.3.0 - 05/11/2020

    At Sage, we’re committed to helping your business thrive by providing you with software that continues to support your business. And now, more than ever, has it highlighted the importance of always being in control and connected to your business with…

  • Scheduled Downtime: Thursday, 05 November 2020 from 02:00 A.M - 06:00 A.M

    We have scheduled downtime for an application upgrade that will be carried out on Thursday, 5 November 2020 starting at 02:00 until 06:00.

    Maintenance will take approximately 4 hours to complete. During this time, the Sage Business Cloud Accounting website…

  • Maintenance Scheduled: Friday, 09 October 2020 from 20:00 - 22:00

    We have scheduled maintenance that will be carried out on Friday, 9 October 2020 starting at 20:00 until 22:00.

    Maintenance will take approximately 2 hours to complete. During this time, the Sage Business Cloud Accounting website and API will not be available…

  • Sage Accounting Newsflash - September 2020

    Hello Sage Community 

    Don’t miss out on the latest news and updates in our monthly newsflash. 

    Check out this month’s edition here - Sage Accounting Newsflash – September 2020

  • Sage Accounting Newsflash - August 2020

    Hello Sage Community 

    Don’t miss out on the latest news and updates in our monthly newsflash. 

    Check out this month’s edition here - Sage Accounting Newsflash - August 2020

    The Sage Accounting Team

  • CakeHR – 6 Month Extended Trial Change

    As you will know, Sage has put a number of resources in place to support businesses during this unprecedented time—including an extended trial offer for CakeHR.

    As businesses start to re-open and adapt to many new ways of working, we’re going to…

  • Pegg – Virtual Assistant

    Say Hello to Pegg

    Imagine having your very own Sage Accounting expert at your fingertips? An expert with round-the-clock availability providing instant answers with the easiest of convenience. Sounds like a distant future, right? Not at Sage. At Sage…

  • Sage Knowledge Base | Login Issue

    Dear Sage Accounting members,

    Please note that the bottom login for the Sage Knowledge Base found at www.sagekb.com is not working.

    This is the login under the article as displayed below:

    We are working tirelessly to resolve this issue. In the mean time…

  • Sage Accounting Newsflash - July 2020

    Hello Sage Community 

    Don’t miss out on the latest news and updates in our monthly newsflash. 

    Check out this month’s edition here -  Sage Accounting Newsflash – July 2020

    The Sage Accounting Team

  • Sage Accounting Newsflash - June 2020

    Hello Sage Community 

    Don’t miss out on the latest news and updates in our monthly newsflash. 

    Check out this month’s edition here -  Sage Accounting Newsflash – June 2020 

    The Sage Accounting Team

  • Product Update | Sage Accounting Mobile App Release 3.0.0

    At Sage, we’re committed to helping your business thrive by providing you with software that continues to support your business. And now, more than ever, has it highlighted the importance of always being in control and connected to your business with…

  • Product Update | Sage Accounting Release 4.1.8

    At Sage, we’re committed to helping your business thrive by providing you with software that continues to support your business. And now, more than ever, has it highlighted the importance of always being in control and connected to your business with…

  • Support Notification | Upcoming Public Holidays

    Dear Sage Accounting Users,

    Please note that our support teams will not be available on the following dates due to the upcoming public holidays:

    • Monday – 27 April
    • Friday – 1 May
    • Saturday – 2 May (due to 01/05/2020)

    Due to the above…

  • Support Notification | COVID-19 Support Tool Kit

    During these unprecedented times, Sage remains committed to ensuring the success of our customers, business partners and colleagues.

    We are working tirelessly to ensure that we support all reasonable measures to contain the spread of COVID-19 whilst…

  • Support Notification | Human Rights Day (21/03/2020)

    Dear Sage Accounting Users,

    Please note that our support teams will not be available on Saturday (21/03/2020) as it is Human Rights Day.

    Due to the above we have prepared various online support resources for you to utilize that are available 24 hours…