• Support Notification | Upcoming Release (Passwords)

    Dear Customer,

    In order to improve the personal information management of our users, Sage Accounting will be updating users’ password requirements.

    The following changes will be made:

    • The minimum length of passwords will be increased from 6 to
  • Sage Business Cloud Accounting | End of Life for United Arab Emirates

    In line with our vision and strategy to become a great SaaS company serving medium-sized customers in the Middle East, we have been reviewing our operating model for the region. As you may remember, we took an important step in that direction in 2019…

  • Sage Accounting | Planned Downtime (6 March 2021)

    Sage Accounting will be unavailable from 23:00 to 00:00 on Saturday, 6 March as we release important updates.

    As we continue to improve our service, we will need to take the solution offline from time to time to release important updates. You will be…
  • Update: Sage Accounting Customer Zone

    Hello Sage Community

    Customer Zone is back. Now with enhanced security and a clearer call to action.

    Why the need to update customer zone emails?

    We have taken the additional steps to protect the private and important documents that belong to you and…
  • Scheduled Downtime - Maintenance Update | Sunday, 17 January 2021

    Maintenance Update [9:30am 17/01/2021] 

    Due to ongoing maintenance throughout the day, the document store facility (affecting file attachments) is currently unavailable.

    You may experience errors when trying to load or save file attachments in Sage…
  • Scheduled Downtime | Sunday, 10 January 2021 from 19:00 - 21:00

    Dear Sage Community,

    We would like to give you advanced warning of routine system maintenance which will be performed from 19:00 to 21:00 on Sunday, the 10th of January, 2021.

    During this time, you will be unable to access Sage Accounting. This maintenance…
  • Product Update | Sage Accounting Mobile App Release 4.0.0

    At Sage, we’re committed to helping your business thrive by providing you with software that continues to support your business. And now, more than ever, has it highlighted the importance of always being in control and connected to your business with…

  • CakeHR – 6 Month Extended Trial Change

    As you will know, Sage has put a number of resources in place to support businesses during this unprecedented time—including an extended trial offer for CakeHR.

    As businesses start to re-open and adapt to many new ways of working, we’re going to…

  • Sage Knowledge Base | Login Issue

    Dear Sage Accounting members,

    Please note that the bottom login for the Sage Knowledge Base found at www.sagekb.com is not working.

    This is the login under the article as displayed below:

    We are working tirelessly to resolve this issue. In the mean time…

  • Customer Service Support Centre Closure Friday 17 July

    Please take note that the Sage Accounting support teams as well as the Product Registration team will not be available from 12h00 on Friday 17th July.

    While we are unavailable for this short amount of time there will be no telephone, email, or chat support…

  • Support Notification | Nedbank Bank Feeds

    Hello Sage Community

    We have been notified by our 3rd party bank feed provider of the following:

    Nedbank:

    Nedbank site introduced an intermediate page to accept the Terms and Conditions (screenshot below). 

    Please accept the Terms and Conditions on…

  • Support Notification | Digital Channels

    There are several digital channels available for use to assist you get the most out of your Sage Accounting software.  

    1. Sage City
      • This is a community forum site where you can ask questions and share experiences with other users, business partners and Sage…
  • Support Notification | Upcoming Public Holidays

    Dear Sage Accounting Users,

    Please note that our support teams will not be available on the following dates due to the upcoming public holidays:

    • Monday – 27 April
    • Friday – 1 May
    • Saturday – 2 May (due to 01/05/2020)

    Due to the above…

  • Support Notification | COVID-19 Support Tool Kit

    During these unprecedented times, Sage remains committed to ensuring the success of our customers, business partners and colleagues.

    We are working tirelessly to ensure that we support all reasonable measures to contain the spread of COVID-19 whilst…

  • Support Notification | Human Rights Day (21/03/2020)

    Dear Sage Accounting Users,

    Please note that our support teams will not be available on Saturday (21/03/2020) as it is Human Rights Day.

    Due to the above we have prepared various online support resources for you to utilize that are available 24 hours…

  • Sage Office COVID-19 Update | Limited Support

    During these unprecedented times, Sage remains committed to ensuring the success of our customers, business partners and colleagues. We are working tirelessly to ensure that we support all reasonable measures to contain the spread of COVID-19 whilst minimizing…

  • Support Notification | Standard Bank & FNB (Bank Feeds)

    As part of our proactive monitoring, we have been informed that Standard Bank and First National Bank will be unavailable between 05/03/2020 and 09/03/2020.

    Our 3rd party bank feed provider is working on this related issue as a matter of urgency.

    We will…

  • Want to know more about your Sage Accounting solution?

    Watch this very informative webinar and learn the ins and outs of what Sage Accounting solution has to offer.

    Click here

  • Sage Business Cloud Accounting Incident 14 November 2019 - RESOLVED

    This issue has been reported as resolved and we will continue to monitor the situation

    -----------------------------------------------------------------------------------------------------------------------

    We are aware of the performance issue and we…

  • Support Notification | 10 September 2019

    Please note that our Support Team will only be available from 7:30am to 11:30am on 10 September 2019 as the Contact Centre will be closed at 11:30am.

    We encourage that you explore our Self-help options available to you 24/7, during this time: Help Cent…

  • Support Notification | FNB Bank Feeds

    Please note that the Automatic Bank Feeds for FNB are currently down due to technical errors with the banking site integration.

    The third party service provider has logged this with FNB as high priority and we will provide you with an update as soon as…

  • Support Notification | Saturday 10th August 2019

    Please take note that Friday 9th of August is Women’s Day and a Public Holiday in South Africa, so the contact and registration centers will also be closed on Saturday, 10th August 2019.

    Even though there will be no telephone and/or chat support…

  • Support Notification | Scheduled Downtime

    Dear Sage Accounting Client,

    Sage Accounting will be unavailable from 2AM to 6AM on Thursday, 11 July 2019 while we perform an application upgrade.

    We apologise for any inconvenience this may cause.

  • Sage Accounting Blog

    Did you know that there is a Sage Accounting Blog?

    The blog currently focuses on the following categories:

    • Growth & Customers
    • Money Matters
    • People & Leadership
    • Strategy, Legal & Operations
    • Technology & Innovation
    • Trends & Insights…
  • Sales Orders Reserve Item Quantities

    Sales Orders Reserve Item Quantities is greyed out in your company settings

    By default, when you start creating Sales Orders this option will not be turned on. This needs to be turned on manually in your company settings. You will notice that if you have…