Following the update I shared with you on 26 January 2021; below, please find the feedback we received SARS.
As requested by SARS, Sage will provide a database of the VAT numbers of affected Sage Business Cloud Accounting customers due to file VAT during this period. Once SARS receives your written request for remission together with the standard supporting documentation for a VAT submission, they will check your company/ies VAT number against the database Sage provided.
SARS advised that they cannot accept an application for remission from Sage on behalf of our customers nor can SARS apply a blanket waiver of penalties and/or interest in accordance with the Tax Administration Act 28 of 2011 and the VAT Act 89 of 1991 as amended. However, SARS is willing to review your application/s for remission as presented on a case by case basis, based on the merits of the case.
Once again, our sincere apologies to all affected customers for the inconvenience the service challenges caused. Our teams are working relentlessly to restore the service.
EVP, Africa and Middle East