Customer Support Telephone System Unavailable - 11/12/2019 - RESOLVED

FINAL UPDATE

Services have been restored and business is now operational.

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Description of incident

We are investigating an issue with the Contact Center System. Calls are not coming to the customer support desks. 

All customers attempting to reach through our shared numbers are unable to reach us, calls are getting cut/dropped before they can go into the queue for agents to attend to.

Next Steps

We are investigating the issue with our service providers.

Next Update            

When is the next update Time 12:00  Date 06 December 2019