UPDATE: Sage Business Cloud Accounting Incident 3 December 2019

UPDATE #8

Site performance has improved and additional resources added to bring performance to optimum.

Next Steps

We continue to monitor the site and services to ensure performance is at optimum.

When is the next update Time 12:00  Date 6 December 2019

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UPDATE #7

We have been advised that the system performance has been stable today. No issues reported.

Next Steps

Our teams are still monitoring to ensure performance is at optimum.

When is the next update Time 10:00  Date 6 December 2019

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UPDATE #6

We have been advised that the system performance has been stable today. No issues reported.

Next Steps

Still monitoring to ensure performance is at optimum.

When is the next update Time 17:00  Date 5 December 2019

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UPDATE #5

We have been advised that the system performance has improved and is stable.

Next Steps

Still monitoring to ensure performance is at optimum.

When is the next update Time 12:00  Date 5 December 2019

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UPDATE #4

We have been advised that the system performance has been stable today.

Next Steps

Still monitoring to ensure performance is at optimum.

When is the next update Time 09:00  Date 5 December 2019

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UPDATE #3

We have been advised that the system performance has been stable today.

Next Steps

Still monitoring to ensure performance is at optimum.

When is the next update Time 16:00  Date 4 December 2019

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UPDATE #2

We have been advised that the system performance is showing further improvement and performance is near optimum.

Next Steps

Still monitoring to ensure performance is at optimum

When is the next update Time 11:30  Date 4 December 2019

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UPDATE #1

We have been advised that the system performance is improving, but not yet at full performance.

Next Steps

Our teams are till investigating and monitoring to get server performance to optimum.

When is the next update Time 09:30  Date 4 December 2019

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We are aware of the performance issue and we are working hard to identify the source of it.

Description of incident

Some users are experiencing performance issues and are unable to access their account.

Next Steps

We are investigating the issue.

Next Update            

When is the next update Time 15:00  Date 3 December 2019