EUREKA LOG ERROR - Evolution v7.20

Dear Bennie,

A user has received an error that I haven't come across before. It's a "EurekaLog crash report" error.

I searched in the KB for the same but for some reason I get Access denied message when I am trying to open the below heading file, posted by yourself.

Trap and trace errors through EUREKA LOG In Sage Evolution

Could you please share with me the KB file or assist in taking me through why this error?

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