Importing a cashbook batch from excel

We are using Sage 200 version 10.1.3.007, and do a lot of importing of cashbook batches from excel, we are experiancing the attached error for all users any leads as to how to rectify.

this happens as soon as you click import in the bacth.

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  • 0

    Hi Onphet

    Please confirm the following:

    Have you every been able to successfully import cashbook batches without any error or issue?

    If yes, please confirm what may have changed since then to now?

    Kind Regards

    Bennie 

  • 0 in reply to Bennie Pienaar

    Good Morning Bennie, yes they last managed to import the batches on the 14 September 2022, and the client is saying they do not know of any change that has happened

  • 0 in reply to onphet

    Thanks Onphet

    Let's start with the basics here:

    1. Ensure all users are logged out of the company and make a backup of the company

    2. Go to GL | Maintenance | GL Relink (ensure all options are selected)

    3. Check if the GL Relink reveal any errors/issues not resolved in the Message Log Viewer (You should receive a message prompt after the Relink is run to check the Message Log Viewer) 

    3. When done, close and re-open the company and then test if your query has been resolved and send me an update.

    Blessings!

    Bennie 

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  • 0 in reply to onphet

    Thanks Onphet

    Let's start with the basics here:

    1. Ensure all users are logged out of the company and make a backup of the company

    2. Go to GL | Maintenance | GL Relink (ensure all options are selected)

    3. Check if the GL Relink reveal any errors/issues not resolved in the Message Log Viewer (You should receive a message prompt after the Relink is run to check the Message Log Viewer) 

    3. When done, close and re-open the company and then test if your query has been resolved and send me an update.

    Blessings!

    Bennie 

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