Good Morning Travis

Please confirm the following:

1. Sage Evolution version?

2. Are all users observing the same error on all workstations working in the same company?

3. Was it working fine earlier? What recently changed on the company, environment? E.g., company upgrade, server changes etc?

4. Have you already ensured all users are logged out and restarted the Evolution Server PC? 

Kind Regards

Benne 

1. 10.0.0.44

2. Unfortunately its only the one user that uses it

3. It was working before. Yes we upgraded the server from 2012 to 2019 as well as the SQL Express 2012 to SQL 2017 Express on the server so I personally think something went wrong there.

4. Yes we have rebooted the server.

1. 10.0.0.44

2. Unfortunately its only the one user that uses it

3. It was working before. Yes we upgraded the server from 2012 to 2019 as well as the SQL Express 2012 to SQL 2017 Express on the server so I personally think something went wrong there.

4. Yes we have rebooted the server.

Thanks Travis

Let's start with an easy solution.

Please open the following link for a detailed article on how to delete the Evolution Registry Editor key on the local PC

https://za-kb.sage.com/portal/app/portlets/results/viewsolution.jsp?solutionid=200331160304539&page=1&position=2&q=registry%20editor

Please apply the steps on that specific PC and then provide feedback on the outcome.

Kind Regards

Bennie