Hi Ilze

It's been a while since we had a decent chat Hope you're still dong good!

Sorry, can you just please clarify what you man by ' Did the dsye change thing?

Also, please elaborate on the date issues you refer to above? What exactly are you observing on the PC to help illustrate your query?

Kind regards

Bennie 

Hi Bennie

Yes it has been a while.  All good this side.

Sorry fat fingers on small phone keyboards.  We had the same issues with the date as in February.  I have managed to fix it.  When we change the date and go back into evolution then we loose the registration and have to call for a new code.

Regards

Ilze

Cool

Well, Evolution, as with many other registering required software packages, is essentially sensitive to a changed local PC system date change. Then you can expect the registration code to become invalid and a new registration code needs to be entered. 

Is that what you mean with 'change the date'?

Yes that is correct.  Is there not permanent fix for the date problem?

Hi Ilze

Sorry, please first confirm the details about your date problem. Is it exactly the same issue as on 23 Feb 2022? 

Yes.  We were unable to open the till this morning.  I then did the CMD date procedure, got a new registration code and was able to open till and Evolution.  It is now working again.

Good, thanks Ilze!

Hi Bennie

Trust you well.  This side not so great.  I have had the date problem twice today and have had to request new registration on both occasions.  Is there any long term solution to the problem. 

Thanks'

Ilze Santos

Hi Ilze

Please confirm your Evolution version and build?

Go to Help | about to check it.

7.20.9.014

Thanks Ilze

Please consider the advice in the following link:

https://www.sagecity.com/za/sage-evolution-south-africa/f/sage-evolution-south-africa-announcements-news-and-alerts/181724/unable-to-launch-open-login-to-sage-200-evolution---solution

Hi Bennie

Thanks that is what I have been doing each time it happens. 

Thanks Ilze

Tough one...

To be honest it makes no sense actually as no other Evolution client on Evo ver 7.20.9.014 is still observing this issue after 23 Feb 2022.

Going forward, please send me a private chat in Sage city with your e-mail address so we can setup a meeting to discuss this query further in a remote session. Perhaps  can then pick up something to give you a permanent solution.

Hi thanks will contact you when it happens again.  We are currently busy setting up new Machine and till machine with SDD drives & more memory.  Been using the same machines for 15+ years so hopefully that might help.

Thanks Ilze!

I hope its permanently resolve then!