How To get a response from SDK support in a timely manner? or Nuget package for v10?

I have been trying to get the SDK Nuget Package for v10 as it does not appear on the public nuget registry, but we have a client who has decided to move over to V10.

I got in touch with SDK support about this, where after 2 weeks of back and forth over emails they finally realised i was looking for the nuget for the SDK and NOT the evo 10 install files. Frustratingly so, after they understood this they have now gone radio silence for two weeks after many prompts.

Does anyone know how to get a response from sage support? secondly where i can get the buget package for the sdk v10?

  • 0

    Got a response with a URL to get the dll files.

  • 0 in reply to Moditar

    Hi Moditar

    On behalf of Sage please accept my sincere apologies for the unexpected delay in customer service. 

    I'm glad you received the URL as per your above post, but I ill anyways convey your frustrations to my colleagues in Evolution SDK Support so that can take notice of your frustrations. 

    Kind Regards

    Bennie 

  • 0 in reply to Bennie Pienaar

    Hi Moditar

    Just to let you know I received an update from my Evolution SDK colleagues.

    They advised the following:

    "Faizal did advise the client that the SDK doesn’t support NuGet functionality.

    NuGet is a third party package manager outside the scope of the SDK."

    Kind Regards

    Bennie 

  • 0 in reply to Bennie Pienaar

    Thanks Bennie

    Although it is besides the point really... because the DLL builds are loaded as a NuGet from v6 up to v9 makes it very simple to get the correct info... now with v10 someone has decided not to load them to the NuGet which simply just incurred me a 2 week delay - first contact on the 02 March and finally got the dll files on the 15th at 17h00.

    If someone had taken the 5min to load them as a NuGet we would have saved 2 weeks of a project and not had to contact the SDK SAGE support. I actually get nervous when I stumble across an issue which means I have to contact the sdk support team. From a service delivery perspective it is completely hot and cold, you never know what you gonna get back. Makes it worse that you cannot just phone someone.

    BTW the last time I mentioned this, you suggested asking for a teams meeting, which i did and that request got completely ignored.

    I do feel that the actual product support has somewhat improved some completely shocking to manageable. So there has been some improvement there.

    Regards

    Dylan

  • 0 in reply to Moditar

    Thanks Dylan

    So at least you got the correct DLL files from Nuget support then?

    All good at this stage?

  • 0 in reply to Bennie Pienaar

    Well I got them from Pastel Support yes. So we are no longer blocked.

    Nuget is an area where you can publically load bits of code to help developers. For example you could pre-code the exact prefered method of connecting to the sdk and load it as a Nuget, a developer could then just load the Nuget and edit it to suit their requirements. Speeds up everything and you will have a lot less hand holding to do during developing stages, also reduces the requirement for detailed documentation.

  • 0 in reply to Moditar

    Cool, its all about efficiency, Moditar!