Hi Dyl

Please log this query with the Evolution SDK Support Department by mailing them directly with all the details of your query.

Their e-mail address is  [email protected]

Kind Regards

Bennie 

Hi Bennie

I have done so. Their response time is just really slow, so always good to post on here too. Also it is irritating that you cannot have a call with them. EG: I did get a response, but it wasn't quite what i was after, so i replied pretty much immediately. Will probably have to wait another day before i get a response. where a call would have allowed some back and forth and a solution to be solved immediately.

Anyway, feedback so far is that Evo is not able to decide what warehouse to assign the product code itself. So we need to try pull this info out of Evo, just to feed it back in again. Doesn't make much sense... but will see what support says.

Cool, thanks Moditar

Yes, I know those guys are really very busy as they are also Evolution Software developers.

But I'm sure they will get back to you.

Perhaps kindly ask them to arrange  e MS Teams meeting so you can have an interactive session with them. 

Hi Bennie

Just update, still going back to forth on the emails with support... approximately one email response a day. Still not 100% clarified, why we have to extract info from evo just to feed it back in again. Doesn't make much sense to me, also the proposed solution from support has not fully addressed the issue and in some cases may have given the user more work that the integration intended.

Lastly they have ignored my request for a teams meeting.

Hi Moditar

Please provide your e-mail address to me

I'll convey your frustrations with them and kindly request that they perhaps arrange a more interactive meeting with you e.g. MS Teams  (although I really cannot guarantee it)

But we can try our best this side of course

Thanks Bennie, my email is [email protected]

However we have discussed a way to move forward with the client as the proposals from sage did not meet the requirements. We still have to do the development changes on our side though, so no need to setup a call for now. Hopefully we win.

Cool, I hope you all the best with this project, Moditar!