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MarcelGous

Inventory SO Qty issue (Sage Evo 100)

SOLVED
Posted By

Good Day All

So firstly I do not know what section to post my question in so here I go

We linked our Sage Evo 100 with our new website that was developed so it will show available stock for sale, but we are having an issue currently 

Say I take the following item 

Sle8349B 

It shows the following:

Qty on hand: 7

Qty Available: 7

Qty in Sales order: -26

Okay so i have no idea why the Sales Order Qty is showing as a negative value and due to this it's showing we have 33 units in stock (7 - (-26))

There are a few items showing like this and I don't know where to fix this SO Qty seeing as under the items Sales Orders tab there are the following

SO x 3 (total 13 units)

Quotes x 59 (more than 100 units total on these quotes)

  • +1
    verified answer

    Hi Marcel

    In the Evolution company, do the following:

    1. Backup the company and ensure all users are logged out:

    2. Go to Order Entry | Maintenance | Orders Relink and execute it 

    3. Check the Qty in Sales order value which should now be corrected

    If not please consult directly with your Business Partner or Sage Evolution Support Support ([email protected]) as a data investigation may then be required to fix it. 

    Also, please note the following e-mail address for support in integrating your Evolution company with your online store:

    [email protected]

    Kind Regards

    Bennie 

*Community Hub is the new name for Sage City