Hi Jaco

I used the advise in the attached guide on how to find the solution on the Online KB and found the article in the following link: http://kb.pastel.co.za/article.php?id=1553

4505.ADVANCED SEARCH FEATURE ON THE ONLINE KNOWLEDGEBASE new.pdf

Thank you Bennie,  but my client is on Online Branch accounting.  Can one even verify the DB on the Sync monitor for online branch accounting?

Thank you Bennie,  but my client is on Online Branch accounting.  Can one even verify the DB on the Sync monitor for online branch accounting?

Hi Jaco.

No, the Verify DB is only available on the sync monitor for Offline Branch Accounting companies

In that case,

1) please check for any stock codes and descriptions with any kind of special characters e.g. * & # @ ; , " ' etc. and remove them.

2) If that is not the case, please apply the guide attached 

REFRESH VIEWS ROUTINE - COMPANY DOWNGRADING AND UPGRADING.pdf