FormerMember

Agent Settings Backup

SOLVED
Posted By FormerMember

Hi,

I was wondering if it is possible to backup the Agents individual settings?

We installed a new Remote Desktop server, and now we have to help 20 Agents setup their settings again.

I was under the impression that those settings are stored in the database under the agent name, but its not.

Thanks

Parents
  • +1
    verified answer

    Hi Airmid

    Even if you installed a new remote desktop PC, surely if you simply restore the company backup on the new server, the agents' setups should still be exactly the same as the way they were previously configured, correct?

    That is because all agent's setups are part of the company backup.

    Kind Regards

    Bennie 

Reply
  • +1
    verified answer

    Hi Airmid

    Even if you installed a new remote desktop PC, surely if you simply restore the company backup on the new server, the agents' setups should still be exactly the same as the way they were previously configured, correct?

    That is because all agent's setups are part of the company backup.

    Kind Regards

    Bennie 

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