In trying to improve our offering to our clients, we often request feedback via Surveys on the SAGE experience. One of these survey’s is the NPS (Net Promoter Score) survey.

You should recognise it by the driving question in the survey:

 “How likely are you to recommend SAGE to your friends/ family/ business associates”.

This question is intended to gauge the likelihood of client retention, as well as new client acquisition via word of mouth marketing. The scoring is stringent, and 5 does not equal 50%!

To help our clients have a better understanding of the survey impact, and to ensure that their feedback is received as intended, please look through the below infographic.