Hi Roelf

You're asking a very good question. But no, Evolution currently doesn't have the ability to automatically kick out an agent after a predetermined amount of time.

That being said, you can always consider having such a feature developed by a third-party developer, in the form of some sort of pre-scheduled trigger/stored procedures.

I'm thinking of having this foreign object set to run e.g. every 2-3 hours (using the MS SQL built in, or Windows Scheduling utility) as it looks specifically for any user inactivity and then logs out those agents it found.

Kind Regards

Bennie

Can this be added into a future release as this is a good idea even if licenses weren't a issue

Options to remove users manually would be good too as this cant be done for a admin point of view either

This doesn't really help as the problem is user leave the user logged in when the system is not in use and goes home for example