Hi all

Lets start with. I do not know much of Sage but a client of mine is using Pastel Evo

All was working fine until about a week ago when BIC stopped working.

Trying to find a problem we found this log

Add-in Manager Initialised
2019/11/13 20:28:21.293 UI v7.20.0
2019/11/13 20:28:21.824 Initialising
2019/11/13 20:28:21.933 Searching C:\Program Files (x86)\Sage Evolution\addins...
2019/11/13 20:28:22.043 Processing 19 potential extension libraries
2019/11/13 20:28:22.152 Skipping Inventory Issue - Dll File Missing
2019/11/13 20:28:22.152 Skipping Evolution Mail Merge - Dll File Missing
2019/11/13 20:28:22.152 Skipping Evolution Utilities - Dll File Missing
2019/11/13 20:28:22.152 Skipping Evolution Data Export - Dll File Missing
2019/11/13 20:28:22.152 Skipping Evolution Data Import - Dll File Missing
2019/11/13 20:28:22.152 Skipping Sage Intelligence Reporting - Dll File Missing
2019/11/13 20:28:22.152 Skipping Evolution Control Reconciliation - Dll File Missing
2019/11/13 20:28:22.152 Skipping Evolution Stock Valuation - Dll File Missing
2019/11/13 20:28:22.152 Skipping Inventory Stock Count - Dll File Missing
2019/11/13 20:28:22.152 Skipping Evolution Municipal Billing - Dll File Missing
2019/11/13 20:28:22.152 Skipping Global Tax - Dll File Missing
2019/11/13 20:28:22.152 Skipping BEE 123 Integration - Dll File Missing
2019/11/13 20:28:22.152 Skipping Evolution Reverse Charges - Dll File Missing
2019/11/13 20:28:22.152 Loading C:\Program Files (x86)\Sage Evolution\addins\cmi.Core.Classes.DLL...
2019/11/13 20:28:22.168 Loading C:\Program Files (x86)\Sage Evolution\addins\cmi.Core.Controls.DLL...
2019/11/13 20:28:22.230 Loading C:\Program Files (x86)\Sage Evolution\addins\cmi.Core.Data.DLL...
2019/11/13 20:28:22.277 Loading C:\Program Files (x86)\Sage Evolution\addins\cmi.Core.Forms.DLL...
2019/11/13 20:28:22.293 Loading C:\Program Files (x86)\Sage Evolution\addins\Evolution.AdvancedProcurement.Addin.dll...
2019/11/13 20:28:22.293 Creating instance of Evolution.AdvancedProcurement.Addin.AdvancedProcurementAddin v7.20.42
2019/11/13 20:28:22.418 Adding 'C:\Program Files (x86)\Sage Evolution\AP' to library search path
2019/11/13 20:28:22.418 Could not load file or assembly 'EvolutionAP, Version=7.20.0.42, Culture=neutral, PublicKeyToken=null' or one of its dependencies. The system cannot find the file specified.
2019/11/13 20:28:22.418 Loading C:\Program Files (x86)\Sage Evolution\addins\Evolution.GlobalTax.Addin.dll...
2019/11/13 20:28:22.418 Creating instance of Evolution.GlobalTax.Addin.GlobalTaxAddin v7.20.29
2019/11/13 20:28:22.558 Adding 'C:\Program Files (x86)\Sage Evolution\GTM' to library search path
2019/11/13 20:28:22.683 Upgrade Required Global Tax - current is 0 and new is 720029
2019/11/13 20:28:22.683 Skipping Global Tax - upgrade failed
2019/11/13 20:28:22.683 Loading C:\Program Files (x86)\Sage Evolution\addins\Evolution.InventoryIssue.Addin.dll...
2019/11/13 20:28:22.683 Creating instance of Evolution.InventoryIssue.Addin.InventoryIssueAddin v7.20.26
2019/11/13 20:28:22.808 Adding 'C:\Program Files (x86)\Sage Evolution\II' to library search path
2019/11/13 20:28:22.964 Loaded Inventory Issue
2019/11/13 20:28:22.964 Loading C:\Program Files (x86)\Sage Evolution\addins\Evolution.MailMerge.AddIn.dll...
2019/11/13 20:28:23.011 Creating instance of Evolution.MailMerge.AddIn.EvolutionMailMergeAddIn v7.20.4
2019/11/13 20:28:23.261 Loaded Evolution Mail Merge
2019/11/13 20:28:23.261 Loading C:\Program Files (x86)\Sage Evolution\addins\Evolution.PreferentialProcurement.Addin.dll...
2019/11/13 20:28:23.261 Creating instance of BEE123Addin.BEE123Addin v7.20.8
2019/11/13 20:28:23.386 Adding 'C:\Program Files (x86)\Sage Evolution\BEE123' to library search path
2019/11/13 20:28:23.511 Loaded BEE 123 Integration
2019/11/13 20:28:23.511 Loading C:\Program Files (x86)\Sage Evolution\addins\Evolution.Utilities.AddIn.dll...
2019/11/13 20:28:23.527 Creating instance of Evolution.Utilities.AddIn.EvolutionUtilitiesAddIn v7.20.6
2019/11/13 20:28:23.777 Loaded Evolution Utilities
2019/11/13 20:28:23.777 Loading C:\Program Files (x86)\Sage Evolution\addins\MobileInvCount.dll...
2019/11/13 20:28:23.777 Creating instance of Evolution.InventoryCount.Addin.InventoryCountAddin v7.20.11
2019/11/13 20:28:23.902 Adding 'C:\Program Files (x86)\Sage Evolution\INC' to library search path
2019/11/13 20:28:24.011 Loaded Inventory Stock Count
2019/11/13 20:28:24.011 Loading C:\Program Files (x86)\Sage Evolution\addins\Pastel.Evolution.BIC.Addin.dll...
2019/11/13 20:28:24.027 Creating instance of Pastel.Evolution.BIC.Addin.EvolutionBIC v7.20.0
2019/11/13 20:28:24.136 Adding 'C:\Program Files (x86)\Sage Evolution\BIC' to library search path
2019/11/13 20:28:24.136 Insufficient user rights to Sage Intelligence Reporting repository : '\\BFTMSERVER\EvoBICMetaData'.
2019/11/13 20:28:24.136 Loading C:\Program Files (x86)\Sage Evolution\addins\Pastel.Evolution.ControlReconciliation.dll...
2019/11/13 20:28:24.152 Creating instance of Pastel.Evolution.ControlRecon.EvolutionUISetup v7.20.5
2019/11/13 20:28:24.371 Loaded Evolution Control Reconciliation
2019/11/13 20:28:24.371 Loading C:\Program Files (x86)\Sage Evolution\addins\Pastel.Evolution.DataExport.dll...
2019/11/13 20:28:24.371 Creating instance of Pastel.Evolution.DataExport.EvolutionDataExportAddIn v7.20.4
2019/11/13 20:28:24.636 Loaded Evolution Data Export
2019/11/13 20:28:24.636 Loading C:\Program Files (x86)\Sage Evolution\addins\Pastel.Evolution.DataImport.dll...
2019/11/13 20:28:24.652 Creating instance of Pastel.Evolution.DataImport.EvolutionDataImportAddIn v7.20.11
2019/11/13 20:28:24.917 Loaded Evolution Data Import
2019/11/13 20:28:24.917 Loading C:\Program Files (x86)\Sage Evolution\addins\Pastel.Evolution.DiagnosticTool.Core.dll...
2019/11/13 20:28:24.917 Assembly 'C:\Program Files (x86)\Sage Evolution\addins\Pastel.Evolution.DiagnosticTool.Core.dll': eb585cb4-a7df-4eb6-8a31-12deb6227129: signature is invalid
2019/11/13 20:28:24.917 Loading C:\Program Files (x86)\Sage Evolution\addins\Pastel.Evolution.StockValuation.dll...
2019/11/13 20:28:24.917 Creating instance of Pastel.Evolution.Valuation.UIConfig v7.20.9
2019/11/13 20:28:25.167 Loaded Evolution Stock Valuation
2019/11/13 20:28:25.167 Loading C:\Program Files (x86)\Sage Evolution\addins\Sage.Evolution.ReverseChargesAddIn.dll...
2019/11/13 20:28:25.199 Creating instance of Sage.Evolution.ReverseChargesAddIn.ReverseChargesAddIn v7.20.1
2019/11/13 20:28:25.417 Loaded Evolution Reverse Charges
2019/11/13 20:28:25.417 Loading C:\Program Files (x86)\Sage Evolution\addins\UtilitiesAndBilling.Addin.dll...
2019/11/13 20:28:25.417 Creating instance of UtilitiesAndBilling.Addin.MyAddIn v7.20.134
2019/11/13 20:28:25.527 Adding 'C:\Program Files (x86)\Sage Evolution' to library search path
2019/11/13 20:28:25.527 Adding 'C:\Program Files (x86)\Sage Evolution\Utilities and Billing' to library search path
2019/11/13 20:28:25.527 Adding 'C:\Program Files (x86)\Sage Evolution\Utilities and Billing\modules' to library search path
2019/11/13 20:28:25.824 Loaded Evolution Municipal Billing
2019/11/13 20:28:25.824 Elapsed time: 00:00:03.793
2019/11/13 20:28:32.796 Could not load function for command 'd3585edb-c411-4cb7-88ef-b458200ed2c9'; reverting to default image. Index was out of range. Must be non-negative and less than the size of the collection.
Parameter name: index
2019/11/13 20:29:31.115 Initialising
2019/11/13 20:29:31.115 Searching C:\Program Files (x86)\Sage Evolution\addins...
2019/11/13 20:29:31.115 Processing 19 potential extension libraries
2019/11/13 20:29:31.115 Skipping Inventory Issue - Dll File Missing
2019/11/13 20:29:31.115 Skipping Evolution Mail Merge - Dll File Missing
2019/11/13 20:29:31.115 Skipping Evolution Utilities - Dll File Missing
2019/11/13 20:29:31.115 Skipping Evolution Data Export - Dll File Missing
2019/11/13 20:29:31.115 Skipping Evolution Data Import - Dll File Missing
2019/11/13 20:29:31.115 Skipping Sage Intelligence Reporting - Dll File Missing
2019/11/13 20:29:31.115 Skipping Evolution Control Reconciliation - Dll File Missing
2019/11/13 20:29:31.115 Skipping Evolution Stock Valuation - Dll File Missing
2019/11/13 20:29:31.115 Skipping Inventory Stock Count - Dll File Missing
2019/11/13 20:29:31.115 Skipping Evolution Municipal Billing - Dll File Missing
2019/11/13 20:29:31.115 Skipping Global Tax - Dll File Missing
2019/11/13 20:29:31.115 Skipping BEE 123 Integration - Dll File Missing
2019/11/13 20:29:31.115 Skipping Evolution Reverse Charges - Dll File Missing
2019/11/13 20:29:31.115 Loading C:\Program Files (x86)\Sage Evolution\addins\cmi.Core.Classes.DLL...
2019/11/13 20:29:31.115 Loading C:\Program Files (x86)\Sage Evolution\addins\cmi.Core.Controls.DLL...
2019/11/13 20:29:31.115 Loading C:\Program Files (x86)\Sage Evolution\addins\cmi.Core.Data.DLL...
2019/11/13 20:29:31.115 Loading C:\Program Files (x86)\Sage Evolution\addins\cmi.Core.Forms.DLL...
2019/11/13 20:29:31.115 Loading C:\Program Files (x86)\Sage Evolution\addins\Evolution.AdvancedProcurement.Addin.dll...
2019/11/13 20:29:31.115 Assembly 'C:\Program Files (x86)\Sage Evolution\addins\Evolution.AdvancedProcurement.Addin.dll': e35270b2-e732-43fe-9713-9c5a01219f18: signature is invalid
2019/11/13 20:29:31.115 Loading C:\Program Files (x86)\Sage Evolution\addins\Evolution.GlobalTax.Addin.dll...
2019/11/13 20:29:31.115 Assembly 'C:\Program Files (x86)\Sage Evolution\addins\Evolution.GlobalTax.Addin.dll': 761c040e-ac08-46b6-8276-c0240044b64a: signature is invalid
2019/11/13 20:29:31.115 Loading C:\Program Files (x86)\Sage Evolution\addins\Evolution.InventoryIssue.Addin.dll...
2019/11/13 20:29:31.115 Assembly 'C:\Program Files (x86)\Sage Evolution\addins\Evolution.InventoryIssue.Addin.dll': c852d0e3-c873-487b-bef9-8b27b8b58af3: signature is invalid
2019/11/13 20:29:31.115 Loading C:\Program Files (x86)\Sage Evolution\addins\Evolution.MailMerge.AddIn.dll...
2019/11/13 20:29:31.115 Assembly 'C:\Program Files (x86)\Sage Evolution\addins\Evolution.MailMerge.AddIn.dll': 6f0add00-c0d9-4c05-a39a-48e9c8f603e8: signature is invalid
2019/11/13 20:29:31.115 Loading C:\Program Files (x86)\Sage Evolution\addins\Evolution.PreferentialProcurement.Addin.dll...
2019/11/13 20:29:31.115 Assembly 'C:\Program Files (x86)\Sage Evolution\addins\Evolution.PreferentialProcurement.Addin.dll': 77694135-9eab-4084-817e-07d3c1c4411b: signature is invalid
2019/11/13 20:29:31.115 Loading C:\Program Files (x86)\Sage Evolution\addins\Evolution.Utilities.AddIn.dll...
2019/11/13 20:29:31.115 Assembly 'C:\Program Files (x86)\Sage Evolution\addins\Evolution.Utilities.AddIn.dll': 0020c855-a920-433e-873a-2f65c06d3607: signature is invalid
2019/11/13 20:29:31.115 Loading C:\Program Files (x86)\Sage Evolution\addins\MobileInvCount.dll...
2019/11/13 20:29:31.115 Assembly 'C:\Program Files (x86)\Sage Evolution\addins\MobileInvCount.dll': 5b83f576-5ee4-42b8-8e7e-14abaa29b6e7: signature is invalid
2019/11/13 20:29:31.115 Loading C:\Program Files (x86)\Sage Evolution\addins\Pastel.Evolution.BIC.Addin.dll...
2019/11/13 20:29:31.115 Assembly 'C:\Program Files (x86)\Sage Evolution\addins\Pastel.Evolution.BIC.Addin.dll': 07a1dc63-1589-4301-9f92-354c53d2a632: signature is invalid
2019/11/13 20:29:31.115 Loading C:\Program Files (x86)\Sage Evolution\addins\Pastel.Evolution.ControlReconciliation.dll...
2019/11/13 20:29:31.115 Assembly 'C:\Program Files (x86)\Sage Evolution\addins\Pastel.Evolution.ControlReconciliation.dll': 3a1a0887-db41-491f-8f2c-e9285c2f5dea: signature is invalid
2019/11/13 20:29:31.115 Loading C:\Program Files (x86)\Sage Evolution\addins\Pastel.Evolution.DataExport.dll...
2019/11/13 20:29:31.115 Assembly 'C:\Program Files (x86)\Sage Evolution\addins\Pastel.Evolution.DataExport.dll': 534bf2c0-b499-4ec6-9f82-7be57e947095: signature is invalid
2019/11/13 20:29:31.115 Loading C:\Program Files (x86)\Sage Evolution\addins\Pastel.Evolution.DataImport.dll...
2019/11/13 20:29:31.115 Assembly 'C:\Program Files (x86)\Sage Evolution\addins\Pastel.Evolution.DataImport.dll': cb87f40c-135d-45d3-b979-7674715636fa: signature is invalid
2019/11/13 20:29:31.115 Loading C:\Program Files (x86)\Sage Evolution\addins\Pastel.Evolution.DiagnosticTool.Core.dll...
2019/11/13 20:29:31.115 Assembly 'C:\Program Files (x86)\Sage Evolution\addins\Pastel.Evolution.DiagnosticTool.Core.dll': eb585cb4-a7df-4eb6-8a31-12deb6227129: signature is invalid
2019/11/13 20:29:31.115 Loading C:\Program Files (x86)\Sage Evolution\addins\Pastel.Evolution.StockValuation.dll...
2019/11/13 20:29:31.115 Assembly 'C:\Program Files (x86)\Sage Evolution\addins\Pastel.Evolution.StockValuation.dll': e591fac1-9ae1-4a51-be1d-0573c0e488d0: signature is invalid
2019/11/13 20:29:31.115 Loading C:\Program Files (x86)\Sage Evolution\addins\Sage.Evolution.ReverseChargesAddIn.dll...
2019/11/13 20:29:31.115 Assembly 'C:\Program Files (x86)\Sage Evolution\addins\Sage.Evolution.ReverseChargesAddIn.dll': 1414d2c5-d064-4070-97c4-f6839e055e27: signature is invalid
2019/11/13 20:29:31.115 Loading C:\Program Files (x86)\Sage Evolution\addins\UtilitiesAndBilling.Addin.dll...
2019/11/13 20:29:31.115 Creating instance of UtilitiesAndBilling.Addin.MyAddIn v7.20.134
2019/11/13 20:29:31.115 Adding 'C:\Program Files (x86)\Sage Evolution' to library search path
2019/11/13 20:29:31.115 Adding 'C:\Program Files (x86)\Sage Evolution\Utilities and Billing' to library search path
2019/11/13 20:29:31.115 Adding 'C:\Program Files (x86)\Sage Evolution\Utilities and Billing\modules' to library search path
2019/11/13 20:29:31.256 Loaded Evolution Municipal Billing
2019/11/13 20:29:31.256 Elapsed time: 00:00:00.140

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