Sage Accounting

I have recently started using SageOne and so far I have entered my invoices, receipts and bank transactions. I have not allocated or reconciled anything. How do I go about to revert back to reset my account so that none of the transactions appear and…

Income Statement does not tally up Sales and then cost of sales is not deducted because of that. I am unsure what might be the problem, just started doing that this morning. I can see all the sales but it just not tallying up on the income statement…

Hi everyone, Can someone please help me with the journal entries for a installment agreement asset purhcase:

I ask, How to add Customer TIN Number ? *I see only Customer VAT Number when i create/Add customer on System.*

At the very least SAGE - give us an indication of how long Sage will be down ?

Started at 09h30 this AM. Can't access the dashboard or any other menu items. Can't navigate to create / edit invoices from Favourites. It's not even month end though.....

I have been trying to run the Supplier Invoices Report. I draw this report every week in order to prepare payments. Does anyone else have the same problem? How can we solve this?

I am trying to convert a company that is running for at least 5 years to the advanced inventory system. I have questions and support do not seem to know or understand. Training material is useless. Is there somebody that can assist please.

Good day- your email servers remain a HUGE problem!! We all know we have to tell clients to please save our contact details and their servers must whitelist the addresses and our domains must add SPF records, check / uncheck boxes under company settings…

Hello Every single month we do very small customer statement run, and every single month (for the past 6 months) our customer statement send times out [ ERROR 504 GATEWAY TIMEOUT ]. We have tried sending after hours, during hours, on different days…

I have been struggling immensely to get Sage to respond to my queries I have sent dozens of emails, made dozens of calls but Sage just does not care about it's users!! My trial balance has not been balancing and I am unable to fix this as it is a system…

Hi, I paid for an yearly subscription in March 2022 which was to run to March 2023. However, my account say the registration is expired and i cannot access my data. The yearly subscription has not been effected yet. I have tried to contact Sage…

We need urgent response from SBCA support / development team please. For the past week, we are experiencing numerous issues on all companies listed on our profile: 1. All Trial Balances are out of balance. 2. Future dated system generated journals…

Support, please escalate this to your development team: At around 15h00 today (27/01/2022) someone pushed a button and activated multi-currency features for everyone, or removed the incorrect restrictions in the back end. This means that many / all…

Once again Sage is down and it is impacting our businesses. I want a refund of the fees that I have already paid as the service I have paid for has certainly not been delivered again. Every time the Sage systems go down and I am unable to do my work,…

I'm not sure how this company operates but it seems impossible to get actual support. If you call in, you stay on a queue forever. I was directed here for support. Their system dies during month end so perhaps they should offer a subscription for a partially…

Good day When printing a invoice the company logo does not appear on the invoice but on the preview it do show. Please assist

Our auditor contacted me to ask why we over paid SARS I then figured out that the VAT Report shows we generated more sales (invoices) than the Trial Balance, with quite a significant amount, how is this possible? So it seems like we made excessive…

Is Sage seriously down again? I can't even reach the home page to log in: This site can’t be reached www.accounting.sageone.co.za took too long to respond. What is happening? It's the 7th of the month and we are all trying desperately to run our…

Well Sage what now. First the Time sheets that could not import and now Error 522. Please can we get feedback on when we will be back up and running.

Good day We are unable to import our monthly time sheets and Your Call center is no help. Please assist

ISSUE: I have just processed 6 x Recurring Customer Invoices under "Draft Invoices". I did this by viewin the draft invoices and selecting "Process Tax Invoices". The "last run" date is now 01/09/2021 and they have disappeared from the "View Draft Invoices…

Good morning, Anyone else experiencing email issues. I cc myself in all emails sent out from Sageone but I am not receiving any. Are the servers down?

I am looking out for a reseller since Sage Kenya office is just unresponsive and I need to acquire Sage Cloud Accounting to shift from Sage partner. Any leads will be highly appreciated

Today's problem is that any Supplier Purchase Orders we send are not sending. Is there a problem? When will it be fixed?