Sage Accounting

Hello all, Is it possible to change the system language to French or any other language? Preferably per user basis or the system language as a whole. Thank you

We received statements from our supplier that displays a row "Interest Charged -R". How can I capture an entry on our suppliers so that my statement and transaction report also displays Interest Charged with the supplier's statement. Other times our…

Please assist Imported ABSA bank statement in OFX format - I can see no transactions in the bank - message said bank statement imported correctly - what can be the problem?

Hi there Is it possible to set up an external query / database connection (ODBC/SQL/Web Query), so that I can automatically import & refresh my custom Excel reporting using my Sage Business Online Accounting data? I am currently exporting as csv…

Started at 09h30 this AM. Can't access the dashboard or any other menu items. Can't navigate to create / edit invoices from Favourites. It's not even month end though.....

Hi, The timekeeping module has not been working since Saterday. Is this being attended to?

Good day, I have been struggling with allocating supplier payments with a settlement discount. When I allocate, I select the invoices that I am paying, but the discount is not allocated to the invoices. Do I do this manually or is there a faster…

My clients information were changed without showing on the audit report. I am currently using this audit report as evidence in a lawsuit and now I cannot rely on Sage to be a secure system. This is not just a system issue. It has become a legal issue…

Where do I create an Intercompany loan? Can I create it as an expense or does it need to reflect on the Balance Sheet of the two companies.

Hi All, I work for a group of companies all of which are on Sage One Accounting. When I enter into Accounting Intelligence Reporting and Upload my company data only the following reports work - Financial Management Pack, Dashboard Accounting, Financial…

Do you know whether your system is being hacked? One of your clients got an email regarding updating billing information with a very weird-looking email address. Billing Problem Oops, we are having trouble renewing your Sage One Accounting…

Support, please escalate this to your development team: At around 15h00 today (27/01/2022) someone pushed a button and activated multi-currency features for everyone, or removed the incorrect restrictions in the back end. This means that many / all…

Hi I am new to Sage Accounting and trying to open balances for the GL accounts. I can go in each account and choose a date and amount for each GL account I have created. However, how do I open balances for Trade Payables/Receivables being System…

Hi Our account is paid monthly via a Credit Card that is still valid. BUT getting the following error ... Please respond to my emails!!!

What do we do where clients invoicing details have changed, you edit the details but when trying to save the details the error message " A Lockdown Date has been set. No transactions can be processed or edited with a date up to and including 29/02/2020…

I have been trying to Install Accounting Custom Layout Designer for Windows for the past month to adjust our invoicing templates but having absolutely no luck, even after a long email thread with support agent as well as a lengthy online live chat with…

Hello! I know that the sales invoices and quotes need to be 'secured' for editing purposes, but more and more clients are signing electronically and obviously the encryption doesn't allow for that. Just want to know if this is a query you have received…

Good day Please can you assist. I'm trying to customize the invoice template to look like the template that was used in Pastel where there is borders around the invoice detail Regards

Good day I need help with Customising the customer Balances Outstanding report from 120 days to 365 Days. Please advise how would I do that? Thanks.

DEAR SAGE YOUR SERVICES THE PAST MONTH IS GETTING WORSE THAN WORST....... HOW WILL YOU FEEL IF WE DON'T PAY YOU? YOU WILL NOT FEEL IT AS YOU ARE A MILLION DOLLAR COMPANY...... GET YOUR ACT TOGETHER.....

Still unable to login to SAGE One Online How long still to normalization

We have our trust and our business dependent on SAGE Now we can not function...... IS this South Africa and it's inefficiency rearing its head our just plain incompetence??? Please update us regarding when we can expect 100% service .....and what…

Good day, I am editing my invoice/quotes on custom layout designer version 18.0. I would like to ad or select my exclusive selling price per unit. (No vat) But it keeps putting the price in with vat. What am I doing wrong?