Sage Accounting

Hi I repeatedly am repeatedly getting the following error: I have tried clearing cookies, another browser? WHAT NOW?

Is anyone else experiencing trouble exporting customer receipts to CSV. I can run an export out of 1 of 3 companies. In the other 2 companies I just receive the below error: What can I do to resolve this?

I am trying to import a bank statement, yesterday was fine and other older files are fine, but today's one is not - it says my description cannot be longer than 100 characters - it is not - it is only 34 including the file extension .ofx and it is the…

Hello, I am getting the following error message when trying to allocate a receipt: As you can see, the amounts are EXACTLY the same. I have had the same trouble when allocating payments to my suppliers. Kindly assist, as this looks unprofessional…

Started at 09h30 this AM. Can't access the dashboard or any other menu items. Can't navigate to create / edit invoices from Favourites. It's not even month end though.....

Hi all, I am trying to import an item list but the error log keeps telling me that every line and column is in the incorrect format. It seems that the import is not separating the columns because I can't select specific columns on the mapping stage. On…

We need urgent response from SBCA support / development team please. For the past week, we are experiencing numerous issues on all companies listed on our profile: 1. All Trial Balances are out of balance. 2. Future dated system generated journals…

Hi How can we delete customers that we no longer need and there are transactions linked to them? Can we delete these customers after cancelling all transactions? Thx

Support, please escalate this to your development team: At around 15h00 today (27/01/2022) someone pushed a button and activated multi-currency features for everyone, or removed the incorrect restrictions in the back end. This means that many / all…

Our auditor contacted me to ask why we over paid SARS I then figured out that the VAT Report shows we generated more sales (invoices) than the Trial Balance, with quite a significant amount, how is this possible? So it seems like we made excessive…

Is Sage seriously down again? I can't even reach the home page to log in: This site can’t be reached www.accounting.sageone.co.za took too long to respond. What is happening? It's the 7th of the month and we are all trying desperately to run our…

Well Sage what now. First the Time sheets that could not import and now Error 522. Please can we get feedback on when we will be back up and running.

Good day We are unable to import our monthly time sheets and Your Call center is no help. Please assist

Now my client receipts have stopped sending receipts. Out of around 20 that I entered only 2 receipts were received by us as copies. WHAT IS GOING ON SAGE? This is ridiculous. One error after another. And no explanation or remedy.

Today's problem is that any Supplier Purchase Orders we send are not sending. Is there a problem? When will it be fixed?

I have been trying to Install Accounting Custom Layout Designer for Windows for the past month to adjust our invoicing templates but having absolutely no luck, even after a long email thread with support agent as well as a lengthy online live chat with…

Getting Errors galore today, making it incredibly difficult to generate invoices, pull statements, print anything.... Error 502 BAD GATEWAY Error 503 BAD GATEWAY On-screen "no entry sign" error - INTERNAL SERVER ERROR Using the Customer module…

Morning, Since the last major glitch in the system a couple of months ago, every month there seem to be something new you cant do in the system. For a while now , we have been unable to do a customer statement run without it giving an unexpected…

Has anyone received any feedback as to why Sage is offline? Its now been down for well over an hour.

Are there problems with Sage One Accounting today? The site has been lagging the whole day and I am battling to get in to reports as the site keeps on throwing errors. This is very frustrating at month end.

The dreaded message we've all come to know and despise: We are sorry to have to tell you this, but you have just experienced an error. Having intermittent trouble accessing the following from 17h00 today: Customer Tax Invoice list Banking Transactions…

Is anyone else getting multiple errors when trying to capture on Sage today? "We are sorry to have to tell you this, but you have just experienced an error." "Access denied" And extremely slow to load. Are we in for anther round of downtime…

The Trade Receivables System account on my trial Balance Report does not balance with the Customers Balances - Days Outstanding report. Where to I start looking for this difference? There were no opening balances.

DEAR SAGE YOUR SERVICES THE PAST MONTH IS GETTING WORSE THAN WORST....... HOW WILL YOU FEEL IF WE DON'T PAY YOU? YOU WILL NOT FEEL IT AS YOU ARE A MILLION DOLLAR COMPANY...... GET YOUR ACT TOGETHER.....

Dear Sage, As an accountant, you cannot just sit back and hope that the problem goes away without a proper discussion. As accountants, we are stakeholders in the accounting platform business and believe that accountants can make a huge impact should we…