Welcome to the Sage Accounting Support Group for Africa on Community Hub! Available 24/7, the forums are a great place to ask and answer product questions, as well as share tips and tricks with Sage peers, partners, and pros.
Please note that after 3 July 2022, FNB clients will be required to submit FICA documentation for all users linked to an FNB account . This legislative requirement requires the primary user (main FNB Account holder) and secondary users (e.g., accountant…
We've put together a consolidated list of the common questions and provided guidance and answers to each. Click on each for further detail.
Re-Enter Credentials or Sage Bank Feed Account requires authorization
Sorry, we are unable to process your…
I have successfully connected my account and transactions have started pulling through, but I am missing a few transactions from when I linked the account, or they are not up to date. Why is this happening?
If you find that you have missing transactions…
I have selected to manually refresh my transactions, but they do not pull through when I attempt to manually refresh or fetch them. What could be the problem?
We currently do not provide for the option to manually refresh your transactions through…
I don't see my most recent transactions. What could be the problem?
Yodlee syncs with your bank account once per day to pull any new and processed transactions.
Sage Bank Feeds then syncs with Yodlee at three scheduled intervals during the day…
When I try to link a bank account, I get an error message saying "We are unable to process your request." What is the problem?
If you are an Apple and Safari user, please download the Google Chrome browser, and log into Sage Accounting using this…
Despite successfully linking my bank account to Sage Bank Feeds previously, I am now being asked to re-enter the credentials for my account. Why is this happening?
It is a standard message that appears when a multi-factor authentication bank account…
At Sage, we’re committed to helping your business thrive by providing you with software that continues to support your business. And now, more than ever, has it highlighted the importance of always being in control and connected to your business with…