Supplier Invoice Document Print and Email Pop Up When ONLY Set to Print - Sage 50c Build 19.4.2

SUGGESTED

Good Morning,

I hope you are well.

I am not sure if i have missed a setting.

I have setup my supplier account to Print Document. When i process a Supplier Invoice on completion (Next Document) it pops up the print and email window while the supplier account is set to print.

Why does the email window also open?

I did a customer account setup to print and it does not pop with the print and email window only the printing window.

Kindly advise.

Kind regards

Blessed

  • 0
    SUGGESTED

    Hi Blessed NH

    If you click on OK, does it actually email?

    Have you tried to reset your defaults and settings? 

    • Click on Utilities| Maintenance| Reset Default and Settings

    • The Reset Defaults and Settings message will display:



    Click Yes
    A confirmation message will be received




    Click OK
    Should you get an error about Open Batches being found please ensure that you update all batches before doing the deleting process.
    Should you get the below message ensure you update all the batches for that specific user.




    Please verify or reply and let us know if the advice / suggestion provided was helpful.

    To verify an answer simply go to your post and click “More” > “Verify Answer” 

    Kind Regards.  

  • 0 in reply to MagsNan

    Hi Magsnan

    Thank you for your reply email.

    When you click OK it does not email. [For clarity, the concern is the window popping up to print / email].

    However on the customer side, this window does not pop when set to print only.

    I did also reset the default settings however the window still pops up.

    I also did create a new user to test and the result is the same.

    Kind regards

    Blessed

  • 0

    Hi Blessed

    The issue is known and has been logged as PPAS-519 for investigation.

    Once again, it shows the screen but will not email. 

    Please verify or reply and let us know if the advice / suggestion provided was helpful.

    To verify an answer simply go to your post and click “More” > “Verify Answer” 

    Kind Regards.

  • 0 in reply to MagsNan

    Hi. I have a similar question. I currently print my supplier invoices to PDF but there is a "RDP" issue which makes the invoice print over 5-7 pages so I would prefer to e-mail the supplier invoices to myself as e-mailed invoices don't have the RDP issue. How do I get the supplier invoice to e-mail to myself (user) just like the customer invoices do? Thank you