Good day

I sent an email to SDK support ([email protected]) on 9 November 2022 regarding an error on the ImportCSDocument interface that I'm getting. I then sent another follow up on 5 January 2023, including [email protected] as per the recommendations found online.

To date, I've not received any response from Sage regarding the issue which is really disappointing. We also received the renewal invoicing - we must be quick to pay the renewals but from a SDK perspective, Sage just doesn't even bother to respond to any of the support requests. I also looked at this forum and there is a lot of complaints regarding this mailbox and that Sage just doesn't support their customers.

Therefore, I am posting the issue here and hoping that someone on this forum will be able to assist:

1. We are trying to import a document into Pastel using the SDK, but it keeps on rejecting the request on error code 17 (18 for suppliers) stating that the account code is incorrect, but the account code actually exists in Pastel Partner

2. This is the header string that we are trying to import (got this from the example file): |||SOF001|01/01/2022||N|0|Message No. 1|Message No.2|Message No.3|Delivery no.1|Delivery no.2|Delivery no.3|Delivery no.4|Delivery no.5||00||01/01/2022|011-7402156|Johnny|011-740157|1.00

3. This is the line that we are trying to import: |1|87.72|100.00|EACH|01|||3150000|Description|6|JHB|

4. We are trying to import this with the following parameters: UserID = 0, EntryTypeNumber = 3

We then get a result back from the SDK: Error code 17, "Invalid customer account code". Here is a screenshot of the customer account in the demo company:

The above error doesn't make sense as the customer account exists in the demo company and the account is not blocked.

All of the other calls that can possibly be made to the SDK are working - it is just the call to import customer/supplier documents that doesn't work (and the error that doesn't make sense).

Can someone on this forum please assist with this error?