Good day Rafael,

Which report was the user trying to view when the error occurred? Would you also advise if they viewed the report from the View Menu or from the System Navigator?

Regards,

Hello

The staff memeber was running the ( BACKORDER BY CUSTOMER ) report , to a Excel file, through the System Navigator, he never got to finish the report when our server lost power.

Regards

Raf

Good day Rafael,

Please the below to resolve the error:

Go C:\Xpress19\Company Folder.

 Look for and delete the file SYSNAV.***, where *** represents a number. I.e. SYSNAV.000

Look for a file BACKUP.TXT in the company folder and delete it as well.

Go back into Pastel to test if the error is resolved.

Please verify or reply and let us know if the solution provided helped in resolving your query.

Regards,

Hello , Yes all worked perfectly....

Thank you very much

Thanks, problem solved after deleting SYSNAV file.

Good day. I am having the same problem when I'm trying to access my inventory journals. 

I've checked in the company folder and there is no back.txt file to be deleted. 

Please help

Hi Trudy,

The solution to the error on an inventory journal is different from the one provided in this post. To resolve the error when trying to access an inventory journal, please follow the steps in the article below:

Runtime Error 62 When Processing an Inventory Journal

 Please verify or reply and let us know if the solution provided helped in resolving your query.
To verify an answer simply go to your post and click “More” > “Verify Answer”.

Regards,