• South Africa's Easter Holiday Operating hours

    This is a reminder to inform you that our Customer Support team will be unavailable on Friday, March 29th, 2024, and Monday, April 1st, 2024, as we will be observing the Easter holiday. We will resume our regular operating hours on Tuesday, April 2nd…
  • Submit your queries on the Sage Portal

    We have just implemented some changes to the Sage Customer Portal to offer you a better experience when connecting with Sage. Our customers are our top priority, and as part of our dedication to you, we are continuously working to streamline and improve…
  • Error "The document you are trying to print has an incorrect page size

    When printing documents or statements on Sage 50cloud Pastel Accounting, if the paper size on the printer or paper style is incorrect, the error message "The document you are trying to print has an incorrect page size" may appear. This error message…
  • New Chat Experience is now available

    Our new chat experience is now available from the 26th of January 2023. Check it out to familiarise yourself with it. Visit the Sage Support Resource Center , select your product, and click on Chat with a representative to start a conversation with…
  • Managing Sage City real-time notifications

    Did you know that you can switch on notifications so that you’re alerted when new discussions and questions are posted on the Sage City forums? It’s easy to do, just follow these few steps: Turning on General Discussion and Announcements, News, and…
  • Your feedback matters: Net Promoter Score (NPS)

    Dear Community As members of the community, your experience in the community matters the most to us. That is why we highly encourage you our members to please take our NPS surveys to gain insights from you on how best can we improve our community for…
  • Update your communication Preferences with Sage

    Dear Community Did you know that updating your communication preferences with us, gives you the advantage of being informed of Events, newsletters, Industry information, Special Product Offers, and Promotions? To update your communication with us…
  • Verification is Key

    Hello Sage City Community Members. Thank you for your ongoing support and for being part of our community. We appreciate everyone who has joined and we look forward to welcoming more members. As we continue to develop our community into a peer-to…
  • Simplifying your call Process

    Reminding all our customers and partners that Sage now has a single contact number, 086 123 SAGE (7243 ) that you can use to contact: The technical support and product registrations team The accounts team for all queries related to billing, and…
  • Additional self-help services

    Due to technical issues with our telephone lines after the move of our Johannesburg office, some customers are struggling to connect with us. We are working to resolving the issue. Until we are completely back online, we would like to share some available…