Sage 300 People

Hi. I am trying to create a performance template on ESS. A certain field is compulsory, but blank: Contract Process Definition So I created a process definition, but cannot find a workflow type that links to this field and am unable…

Hi Ive just started a project for a people integration but whenever im trying to create or edit employee data i get the error that fields are mandatory but i already supply those fields and make sure they are not empty, { "success": false, "businessRules…

my users are not getting the active drectory prompt, while the server people 300 is installed is able to give the active directory prompt The profile selector does not appear, ESS is installed on winodws server 2019. Staff cannot log into ESS as they…

Good day When an employee uses the Forgot password option on the ESS profile, the email is received with the link, after the new password is entered the system gives an error. This is the case with all employees, we are on MCS, is this an issue cloud…

Hi. How do I activate a new employee for SAGE ESS from SAGE 300 Payroll?

Good Evening, We have placed a request with our BP the following requirement: for KPI automation between ESS and 300 People (Payroll) using the BPs internally generated platform to build and run this automation. I am trying to understand why we would…

Hello. I have tried to search for this similar questions but most are not answered. We have Sage 300 People and employees access their profiles using ESS. I already know how to share documents with employees, but these documents appear under "Company…

Hello, Please how do we resolve this issue. Trying to change the password for our account. Regards, Akin

Has anyone came across this error after deploying ESS to be accessed externally(outside the host network)? The server is hosted on the Microsoft Azure platform running windows server 2019 and iis 10 and fitted with a valid SSL cert. Tried enabling…

Hello Team, The below error shows when an approver clicks on a claim item to view before approving. Kindly assist.

The Web self service page shows blank

Hi Everyone, Getting this error when customers' are trying to connect to their profile on ESS Do you have any advice on what we can do to resolve this? Thank you

Is it possible to define an Active Directory Security Group on Sage to allow ESS access to employees which belongs to the Active Directory Security Group? Being able assign employees to an ESS Active Directory Security Group will simplify the maintenance…

Please verify that I will not lose any transactional information by removing / deleting terminated employees from the Web Serlf Service Users. My understanding is that this only controls the ability to log into ESS. Secondly, under Web Self Service…

Anyone else having a problem with ESS synching to Payroll at the moment?

Hi, We are getting the below error at a new client, new implementation. Does anyone know this error or have any idea on how to fix this, have double checked the setup within People and all seems in order.

Hi, We want to open the option for people to change their banking details through WebSS. In the manual the screen on ESS as the option to attach supporting docs - but our WebESS does not. Where do I add this option so that it reflects on WebSS

The development plans option is ticked for both the user settings and direct reports to in the company rule setup detail, but the option is not pulling through to ESS?

Good day One of my staff member cannot access ESS on his laptop, I was able to enter his profile from my side, Support suggested that IT look at his hard rive. IT is saying that they utilize all browsers and still cannot access Sage ESS, tha member…

Hi, please can someone assist. I am trying to transfer an employee from one company rule to another. I am getting an error that she cannot be transferred because there is a pending workflow item. I can see that there was an incomplete claim for her…

Can we perhaps enquire regarding the Sage app. Majority of the employees who has the app on their phone complain about the mobile app that is not working. When employees are at home they can’t use the app because the app keeps on asking for the QR code…

Hi Sage Support, I am Sage Partner facing issue with new installation. I've followed every steps given by Sage. I am unsure why this is happening. Regards, Mark

Greetings, does ESS has an option to send email reminders to managers about their employees birthday?

How to setup attachment mandatory for Sick Leave requested more than one day

Hi, Kindly check P9/ Tax certificate on ESS, most clients are asking for it, is it possible for development to put it on ESS. Regards, James Mbote