Retail POS error

SOLVED

Gooday, I am experiencing this error, "Cannot perform this operation on a closed dataset." This comes randomly during processing in Retail POS even when I try to exit the Till. How can I resolve it 

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  • +1
    verified answer

    Hi Abmuds

    Please consider the following reasons and advise to resolve your query.

    After applying the advice in each reason set below, test if your query has been resolved and then continue with the rest of the advised below. 

    REASON 1: CORRUPTED AGENT REGISTRY KEY

    https://zakb.
    sage.com/portal/app/portlets/results/viewsolution.jsp?solutionid=200331160304539&pa
    ge=1&position=1&q=How%20to%20delete%20an%20agent%27s%20registry%20editor%
    20key

    REASON 2: INVENTORY RELATED 

    Consider the advice in the attached PDF guide. 

    1362.‘QRYPDCHEQUESDUE CANNOT PERFORM THIS OPERATION ON A CLOSED DATASET’ SOURCE DOCUMENT ERROR.PDF

     

     REASON 3: COMPANY DATABAASE CONNECTION ISSUE   

    1. First ensure all network connections are setup correctly and running smoothly. The client might perhaps be experiencing (perhaps temporary) a network dip and this should first be fully resolved. 
    1. Else, if the above is not the reason, then do the following: 
    • Get all users out of the company 
    • Backup the company 
    • Within Management Studio, detach the company database 
    • Re-attach the company database

    REASON 4: PRINTER DRIVE RELATED

    then try uninstalling and re-installing the printer driver.

    If the same error is still observed, please let me know.

    Kind Regards

    Bennie Pienaar

Reply
  • +1
    verified answer

    Hi Abmuds

    Please consider the following reasons and advise to resolve your query.

    After applying the advice in each reason set below, test if your query has been resolved and then continue with the rest of the advised below. 

    REASON 1: CORRUPTED AGENT REGISTRY KEY

    https://zakb.
    sage.com/portal/app/portlets/results/viewsolution.jsp?solutionid=200331160304539&pa
    ge=1&position=1&q=How%20to%20delete%20an%20agent%27s%20registry%20editor%
    20key

    REASON 2: INVENTORY RELATED 

    Consider the advice in the attached PDF guide. 

    1362.‘QRYPDCHEQUESDUE CANNOT PERFORM THIS OPERATION ON A CLOSED DATASET’ SOURCE DOCUMENT ERROR.PDF

     

     REASON 3: COMPANY DATABAASE CONNECTION ISSUE   

    1. First ensure all network connections are setup correctly and running smoothly. The client might perhaps be experiencing (perhaps temporary) a network dip and this should first be fully resolved. 
    1. Else, if the above is not the reason, then do the following: 
    • Get all users out of the company 
    • Backup the company 
    • Within Management Studio, detach the company database 
    • Re-attach the company database

    REASON 4: PRINTER DRIVE RELATED

    then try uninstalling and re-installing the printer driver.

    If the same error is still observed, please let me know.

    Kind Regards

    Bennie Pienaar

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