I have these errors in the Voucher Management module whenever I try to create a Customer/Supplier/General Ledger Voucher, Print a Customer/Supplier/General Ledger Voucher and also in the Voucher Management Defaults UI as attached hereunder.
I have uninstalled my antivirus on the PC and also used another PC without an Anti-Virus yet these errors persist.
Please what do I need to do to fix these errors?
Alex
Hi Bennie,
Here it goes as requested...
Thank you.
Thanks Alex
I'm carefully optimistic here but I think we made breakthrough on your query 
Note the following feedback I received from another client who had the same VM error as you:
In my research this morning as I was helping to troubles shoot on my end I have discovered 2 outcomes;
VM for v11 seems to have issues with its dlls loading when a user uses a Microsoft account( whether the user is administrator or not)
If you create a local account and do not link it with Microsoft account, whether it’s a std account or an administrator account, the VM works.
I then asked the client the following:
But please confirm:
What do you mean exactly with a Microsoft account? Where exactly is this account used?
The client responded as follow:
I mean using the procedure below rather than local account.
I then asked the client the following:
I’m just a bit confused here:
Are you telling me you logon on to the PC no in the usual way of simply catting the password for the default Windows account?
But instead you’re using a different way of logging onto the PC?
Sorry, the above may seem like stupid questions but I just want to make sure, we’re on the same page here
Yip, me too
But I've arrange a meeting with the other VM client and will soon update you further.
Good Morning Alex
Please note the following query that I logged with Evolution Development yesterday after having a detailed discussion with another Evolution client having the same VM error as yourself:
Please assist with the following query:
The following error message is displayed in Voucher Management when clicking on any dropdown in any kind of transaction screen
We made sure that the .NetFramework option for 3.5 and ASP.Net 4.8 is selected in the Control Panel | Turn Windows Features on or of screen
Please also note the following:
The BP created a non-Microsoft user account on his client's workstations where the above error is displayed, and doing that resolved the error.
However, the same error is also observed on the BP's own laptop and even after he applied the same 'work around' the same error still persists on his PC's VM transaction screen.
There are two ways to create a user account on a Windows PC. One way is to create a non-Microsoft Windows user account, and that is described in the attached document called 'Creating a non-Microsoft Windows user account'
Creating a non-Microsoft Windows user account.docx
So the questions to be answered:
1) What can cause the above error?
2) Why is working with a non-Microsoft user account resolving the error on at least the BP's client's workstations?
3) Could it perhaps be due to certain security measures that Microsoft type Windows user accounts apply and that somehow affects VM?
And using a non-Microsoft type Windows user account is not applying the same security measures/policy?
NOTE that this error is not due to a defect as its working fine on my PC and others.
This query is a combination between Evolution and the local PC / environment.
I have two separate clients' queries with the same error in Evo ver 11
Hi Alex
Yes, bless you and your loved ones too!
Can you please try the following:
1. Close Evolution.
2. Go to the installed Evolution folder e.g. C:\Program Files (x86)\Sage Evolution
3. In here find the VM folder and then give it full share rights: Read and Full Write access for all users and even add your own normal Windows account also as a user with these rights
4. Now open the Evolution company and test if there is any improvements?
Please update me on this chat.
