I am getting the same error and I have tried all the stepping that are stated in the document but the problem is solved

These are errors I am getting I am trying to log into Sage 200

Good Morning ADANDA02 

Please help me to better understand your query and work on a solution by answering the following:

1. Sage Evolution version and build?

2. When exactly is the error message below observed? E. opening company, processing etc? 

3. Please send me a screenshot of the error message

Did receive, thanks

4. How regular is this error observed per user? Each time the occurrence in 2. above? Or perhaps randomly?

5. Was it working fine before?

6. If yes on 5) above, what recently changed on your network, e.g. recent Evolution upgrade, change of Evolution server, any network changes whatsoever?

7. What happens exactly after the error is observed? E.g. Evolution closes or if clicking OK the user can continue etc.?

8. Have you already uninstalled and re-installed Evolution on the problematic workstation/s?

9. Operating System version of the workstation?

10. Please send me a screenshot of one of the affected workstation’s Computer (or My Computer) Properties screen.

11. Is the error observed on all Evolution companies? Even on a newly created demo company as well at the client’s site?

12. Are all users on the network observing the same error on their PC’s? If unsure, please test on the other workstations while logging on as the specific PC’s own agent.

13. Are there any third party applications that integrate into the Evolution company?

Kind Regards

Bennie 

ver 10.1.3.9

The error is observed when opening the company

It was working before. It started mid December 2022

Other machines are working

After the error the system tree will not load and it will be a shell of system

server operating system is Windows Server 2012

Client operating system Windows 10 Pro

Even if we open another company on that machine

any user who opens using that machine face the same challenge

No third party applications

ver 10.1.3.9

The error is observed when opening the company

It was working before. It started mid December 2022

Other machines are working

After the error the system tree will not load and it will be a shell of system

server operating system is Windows Server 2012

Client operating system Windows 10 Pro

Even if we open another company on that machine

any user who opens using that machine face the same challenge

No third party applications

Thanks ADANDA02 

Please send me a screenshot of the problematic workstation’s Computer (or My Computer) Properties screen. I need to see all details here please.

hi having same error started yesterday

Hi Francis

Sorry, I just want to make sure:

Are you also observing these errors?

Hi Bennie

one of my clients is experiencing the same Error i checked the machine for any changes prior to the Error happening but no changes had been made. please advise as i have applied the steps in the document but the client is still experiencing the Error messages when login in to the sage Evo. ADANDA02 explain the same issue my client is experiencing.

Hi Ashele

Please confirm the following:

1. Are you referring above to the document (KBA) in the following link? Or else, which document? 

https://za-kb.sage.com/portal/app/portlets/results/viewsolution.jsp?solutionid=200324121432309&page=1&position=1&q=EVOLUTION%20NETWORK%20AND%20WORKSTATION%20CONFIGURATIONS%20AFTER%20MS%20SQL%20HAS%20BEEN%20INSTALLED&searchaliases=custom_za_en_twohundredevo;&guest=0

2. Are all users on the network observing the error?

3. Are both these errors observed?

4. Evolution version? (look under Help | About) 

Hi Bennie,
My client is experiencing the same, i recently upgraded them to ver 11.0.5 from version 7.2
its the exact error as above on a few machines and all other machines are working fine on the same network.

Hi Uriel

Please consider the advice in the article by opening this link:

https://za-kb.sage.com/portal/app/portlets/results/viewsolution.jsp?solutionid=210421195132290&page=1&position=1&q=210421195132290

Kind Regards

Bennie