I receive information that our subscription renewal was not push through. I need help to check reason so we can settle the issue
Hi Alma De Dios,
Since it looks like you are using Sage Accounting US, I am going to move this post to that Support Group.
Regarding your question, please see this article for steps on how to activate your subscription.
Feel free to email the Sage Accounting team at 
[email protected] should you still not see a confirmation that your subscription is active. The team can be reached by chat here as well, under the "contact" section. Hope this helps!
Warm Regards,
Erzsi
