How often does Sage connect to banks

SUGGESTED

I have been connecting multiple accounts to my bank to pull in current bank transactions. I am having issues where Sage appears to often just stop trying or may have a week delay before trying. No error messages are present. If I disconnect the bank and reconnect, it pulls in the current transactions immediately, then does the same thing it just never try again. There needs to be method to request a sync and a log showing when it tried to connect and any reason why it may have failed.

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  • 0

    Good luck having it fixed.  I had this same issue 8 months ago and then the Connect to Bank completely stopped working.  Won't connect anymore.  Was told to do manual import as a work around.  I have a ticket opened in end of May and until now, there is no word whether they can fix it.

  • 0 in reply to Allen007
    SUGGESTED

    Yeah, same workaround was suggested. Then they pushed the blame back to my bank and said I need to contract them and have them fix their system to support Sage. Sure, Chase is going to change their entire operations to support Sage's usage of their secure banking interface. I gave up, I have to manually disconnect and then reconnect all my bank accounts to have Sage work one time to get me current information. Once it connects and syncs the bank info, it then never connects again. Each month, rinse and repeat to allow me to do reconciles.   

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  • 0 in reply to Allen007
    SUGGESTED

    Yeah, same workaround was suggested. Then they pushed the blame back to my bank and said I need to contract them and have them fix their system to support Sage. Sure, Chase is going to change their entire operations to support Sage's usage of their secure banking interface. I gave up, I have to manually disconnect and then reconnect all my bank accounts to have Sage work one time to get me current information. Once it connects and syncs the bank info, it then never connects again. Each month, rinse and repeat to allow me to do reconciles.   

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