Record Print options greyed out


After posting payment, the record print option is greyed out only the list button is active. I need help.

  • +1
    verified answer

    Hi Mohammed,

    What version and patch lever are you on? It is always good to have this information with each post. Things change between patches and versions.

    From knowledgebase article #44850:

    1. This is the normal behavior of the product.
    2. When the payment is validated (status = In the Bank) you are not allowed to make any changes on the payment.
    3. You can reprint the check before the payment is posted and system will assign a new check number to the payment.
    4. Workaround to reprint a check is to do an accounting cancellation on the payment and issue a new check (select the Options menu and chose Accounting cancellation).

    If this resolves your issue, please mark this as a verified answer.