Error by disposing asset

Question

Hi all! 
 A user tried to dispose of an asset with the component asset assigned to it. 
 After, the componet asset was disposed of as expected, but not the general asset. 
 In general asset, even information exists record entry that it has been disposed of, but the asset is still active. 
 When we tried to activate the disposing function, an error is generated: 
 OUVRE : ATTENTION, CONTACTEZ LE SUPPORT 'SAGE' : un &eacute;v&eacute;nement de sortie existe d&eacute;j&agrave; pour ce bien alors que la date de sortie n'est pas renseign&eacute;e. 
 In KB there is a record for this error, but it does not contain any solution (KB: 87226). 
 Later we tried to dispose of the same asset in our test environment - all passed without any error. 
 The only difference I found in data, was that the previous month in Context in the test environment was still open. 
 Thank you in advance! Girts Mazias

Vincent Labat · Accepted Answer

Hi Girts,
This issue has already been reported to R&D but has not been fixed yet because nobody has been able to reproduce the problem until now.

In fact, it sometimes happens when events are created, while disposing of the asset, without updating the issue date on the asset itself.
A workaround consists in manually populate the disposal date using the GMAINT function:
- In GMAINT select FXDASSETS table and select the asset with the problem and fill the field ISSDAT (with the correct format: hours, minutes and second).
Then cancel the disposal maualy from the asset entry, and do it againt to get correct figure.

I strongly advise you to do these changes in a test folder first, in your case it means a TEST folder update with LIVE data would be needed. As we are not sure your issue is the same as the one already identified you can also log a support ticket if the workaround doesn't work on TEST.

Sage X3

Error by disposing asset

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