• Misalignment of Funds recap on bills

    Using Timeslips 2019. A couple of months ago the Funds report at the end of each bill went out of alignment. Any payments from account or withdrawals have the number shifted to the right. I have not altered the layout so I don't know what caused it.…

  • TimeSlips Scheduled Backup fails to advance the date after the initial job run

    Running TimeSlips Premium current patch level, the installation is on a laptop application and database.   The OS is Windows 10 most current build, memory 8GB and storage is a M.2 SSD.  Manual backups work flawlessly. The schedule backs will run when initially…

  • Does anyone have the Sage TimeSlips 2019 .exe installation download file?

    Does anyone have the Sage TimeSlips 2019 .exe installation download file?

    I had Sage Timeslips 2019 installed on my old computer, but for some reason did not have the installation file (.exe). Now I need to reinstall on the same PC, but my PC has been…

  • Slip Entry Client Search

    The issues we're seeing in TS2019 (27.0.2.233) is very similar to the one back in 2014 where the client drop down in slip entry would not search properly and each keystroke would jump to the next first character match. On 2019 it will work but but the…

  • Reports for Billing

    I just need a simple report report that shows how much we billed out for the last month and how much is overdue.  All of the reports I am running do not make sense.  The data that comes out is not right.  For instance, it on Aged A/R Balances by Date, it…

  • Unable to stop TS change classifications in Timekeeper TS 2019

    Manually changed a timekeepers open to closed today - no issue; went to inactive and clicked the auto change from inactive to closed. 3 timekeepers in the section - so should be quick - BUT No, I have been locked in a changing classification loop for…

  • How to expand text space in Email Templates

    I send clients legal updates when I email my invoices by writing in the Email Templates box. That text then shows up in the cover email. But since I upgraded to TS 2019, the space available is smaller, so I can enter less text. I don't see a way to type…

  • emailing invoices

    Our other clerical says she can click on an email address within TimeSlips and an email form comes up so she can attach an invoice.

    When I Click on an email address, it always takes me to GOOGLE.com, not to an email form.  Help?

  • Bills with Outstanding Balances

    We just noticed that since July 2020, a few of the clients that have outstanding balances with us are not receiving their statements. The system isn't even generating the bills with the rest of the billing. I have viewed the client setups and see no reason…

  • Corrupt Data

    Sage Timeslips has encountered an error

    Address violation error. This error is sometimes serious and the program may need to be exited. Often it indicates that some data is corrupt in memory. If the program was reading from a file, data in that file may…

  • Data conversion from 2014 to 2021 fails on FEATURES table when converting to Firebird.

    Subject pretty much says it all.

    2014 data verification completes with no errors.

    2021 data conversion succeeds in converting to 2015 bde.

    2021 data conversion hangs permanently when converting bde to firebird at the FEATURES table.

    I've tried completing…

  • Timeslips not communicating with Outlook to send invoices/statements

    All of sudden I started to receive a message that there is "no mail default".  I enabled Outlook under Setup/Enable.  Can anyone help?  I have Timeslips 2019. Thanks

  • Productivity Report for Associates

    I am looking for the correct report to show my YTD how much each associate has worked on an individual attorney's matters. Any idea where to start? I just need to show the hours, and would like to differentiate between billable and non-billable hours…

  • Write-off record per timekeeper

    I have been looking for a way to keep track/record write-offs per timekeeper.

    Example: Invoice # 1 was billed to client in the amount of $1,000(700 for Timekeeper A and 300 for B). The adjuster then decided that Timekeeper A spent a little too much time…

  • Purchasing Timeslips licenses

    Hello All

    of course Timeslips sales vs. support say different things. I’m hoping to get input here of user experiences. 

    Need to purchase more licensees on 2019 that was upgraded 6 months ago so converting client with 20 licensees to premium right…

  • Reducing Rates After Billing/Payments and Issuing Credits

    I have what seems to be a complex issue, which i have provided background info for below:

    • I have been billing a matter to a client - hourly at higher rate i will call "Rate X". ($450)
    • We decided later (after billing and receiving payments at…
  • Timeslips Typing Speed

    I'm not a very fast typist, least I didn't think so until I purchased 2019 Sage Timeslips.  I use the tab-key a lot to get from one field to the next when I am adding my attorneys time in.  Timekeeper, tab-key, Client, tab-key, Task, tab-key, Reference…

  • Hiding "Task" Column on a Bill

    Hello:

    We have a client who has requested that the "Task" column or text column from the timeslip be omitted or hidden from the bill.  I know it can be done, but I can't seem to find this option.  The columns I want to show are the Dates,…

  • "No data selected . . ." error in TS 2019.

    I have been using TS for years. Just updated and have had no problems until now.  I have had this error in the past but I always found then that I had somehow selected "Do Not Bill" or somthing of the like. That is not the case here.  I have one…

  • Timeslips 2019 Network Performance

    We are using Timeslips 2019 and have been for several months with no problems.  On the server machine, Timeslips resides on the D drive.  We replaced the SSD boot drive (cloned from 128GB drive to 512GB drive) and have the system back up and running perfectly…

  • Is there a way that I can set Timeslips 2019 to automatically hold billing over a certain amount?

    I have a particular client where the attorneys have agreed to hold their time over $2,500 per month to roll over to the next month.  I cannot figure out how to do it.  I know that there is the option under Client Information to hold bills under a certain…

  • TimeSlips 2019 slow response issues

    Greetings everyone,

    We are experiencing a lot issues with TimeSlips 2019 being unresponsive.  When we go to look up and or enter timeslips, we have to wait a few seconds for the screen to populate.

    This is running from local network clients and also directly…

  • After migrating from 2015 to 2019 network unstable, too many open files created by TimeSlips

    Upgraded from TImeSlips 2015 to 2019 and now the network is unstable and another app my clients use no freezes up. The app is Worlox and it appears to be failing because of intermittent connection back to the server. This never happened prior to the TimeSlips…

  • 2019 Timeslip Slow Backup Performance to network storage

    Hello all,

    Hoping for some guidance on an issue we are having. I am IT support for a client that is using the 2019 version of Timeslips. What we are experiencing is that backups to our network storage is taking 15 minutes or longer to complete. When…

  • Timeslips 2019 - Flat rate charge and hourly charge

    I am attempting to bill a client a flat fee for one entry of the drafting of a document.  I input the entry as a flat rate task of $2,500.  I then entered all of the hourly rates on the invoice, which showed up fine and shows all of the time spent on those…